Job Description

Help us balance our future. Get ready for a job that encourages you to think strategically yet stay connected with your teams. Do you have problem-solving or technical experience? If so, prepare to innovate, create, and inspire. The F5 Load Balancer Senior Advisor (Infrastructure Engineering Senior Advisor will be responsible for the continuous operation and engineering of Cigna\'s enterprise network, specifically centered on application load balancing related to F5 technologies.Responsibilities:

• Provide tier II/tier III support for network load balancing systems and infrastructure.
• Serve as a subject matter expert in supporting F5 load balancers with BIG-IP LTM and GTM technologies.
• Coordination with application owners in support of new changes and modification to existing applications and services, as related to F5 configurations.
• Ability to troubleshoot and diagnosis advanced F5 hardware and software issues.
• Operate and improve services in accordance with business needs, priorities and SLAs.
• Participate on Lifecycle activities such as, OS upgrades and hardware refresh.
• Work with internal teams to provide solutions for identified system vulnerabilities.
• Drive process improvements and procedures that will improve overall Security Service Delivery to the customer.
• Ensure uniformity of security service delivery and attainment of all business and customer objectives.
• Provide periodic performance reports for review with management providing input on improvements and quality initiatives.

Qualifications:

• High School Diploma or equivalent; bachelor\'s degree preferred.
• Balancing technologies and general LAN/WAN networking, or its equivalent in education and work experience.
• Prior experience with a large enterprise network, preferably in the healthcare sector.
• Hands-on experience with F5 load balancers and knowledge of load balancing technologies.
• Understanding of different F5 device types, physical and virtual.
• Experience with PKI (Public Key Infrastructure) relating to the implementation and management of SSL certificates.
• Experience with automation/scripting (Python, PHP, MySQL, Ansible)
• Knowledge of security protocols and implementations including NAT and ACLs.
• Experience in the use of multiple network tools such as Syslog, Splunk, SevOne, HPNA, and TCPDump for network troubleshooting.
• Participate in on-call rotation for 365x7x24 support.
• Well versed in crisis management and root cause analysis techniques.
• Experience working in a team-oriented, collaborative environment.
• Proven analytical and problem-solving abilities.
• Strong interpersonal, written, and oral communication skills.
• Able to conduct research into networking issues and products as required.
• Experience with prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Experience with present ideas in a user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Strong customer service orientation.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About The Cigna GroupDoing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we\'re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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