Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Summary

Provide general overall FM services including continuous monitoring of facility. Work with Facility Managers and Engineering Managers to handle routine property management operations, including procurement of property supplies and services, including issuing purchase orders, managing bid requests and service/ construction contracts, processing of accounts payable and accounts receivables.

Key Elements and Essential Tasks

Customer Service:

• Cultivate and maintain a positive working relationship with client, JLL representatives, tenants, landlords, and service providers.
• Coordinate special events in support of client or JLL.
• Provide support for guests, visitors, and employees at client locations.
• Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism.
• Ensure delivery of committed services and overall satisfaction with JLL performance.
• Demonstrate leadership, responsiveness, and creativity in solutions for service delivery.
• Understand the applicable Service Level Agreements (SLAs), help the team achieve Key Performance Indicators (KPIs) and favorable scores on client satisfaction surveys.
• Review monthly client service request summaries to pinpoint and correct recurrent operational problems
• Evaluate vendors and suppliers on a regular basis with regard to quality, reporting and competitive pricing
• Verify the accuracy of deliveries for count, pricing, and description where parts are requested for maintenance activities.

Operations:

• Assist teams with problems associated with all building services including janitorial, food service, coffee services, landscaping, parking, vending, badging, conference rooms, fitness centers, interior and exterior furnishings, fixtures, and equipment.
• Assist with receiving and dispatching work requests to technical staff and vendors, maintain accountability for deliverables.
• Maintain records and provide support for operational audits.
• Collaborate with facility management and engineering teams to ensure timelines for deliverables are on track, proactively identify and provide solutions to potential issues.
• Assist with tactical planning to meet account team goals and objectives.
• Assist with performing site inspections as required and demonstrate knowledge and understanding of metrics associated with this process.
• Seek to continuously improve processes, systems, and overall client satisfaction.

Vendor Relations:

• Manage and coordinate vendor performance, including \xe2\x80\x93 tracking work order completion, validating invoices, communication of unresolved items.
• Partner with vendors to resolve invoicing and work order issues, follow through with resolution plans while keeping all stakeholders informed.
• Assist with coordination and scheduling of maintenance activities.

Finance:

• Assist with budgetary requests, financial analysis and reporting, and purchasing.
• Act as a liaison to JLL finance team and other account team members.
• Support facility specific cost savings goals.

Knowledge, Skills & Abilities

MINIMUM REQUIRED

Education/training

• High School diploma or GED equivalent; Trade School Diploma/Certification

Years of relevant experience

• 2+ years facility management experience with corporate or third-party service provider.

Skills and knowledge

• Strong supervisory skills with the ability to coach, mentor and train.
• Business acumen including financial planning and analysis. Must be able to manage within budget and time constraints.
• Superior customer service, relationship building and follow up skills.

Other abilities

• Computer proficiency with Excel, Word, Outlook and Computerized Maintenance Management System (CMMS) required.
• Communicates effectively with superiors, peers and subordinates.
• Strong Customer Service skills
• Strong Interpersonal skills

Location:

On-site \xe2\x80\x93Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Flexible and Remote Work Arrangements may be available

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500\xc2\xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

This position may require you to be fully vaccinated against COVID-19. If required, you\xe2\x80\x99ll be asked to provide proof that you\xe2\x80\x99re fully vaccinated upon your start date. You\xe2\x80\x99re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Jones Lang LaSalle