Job Description

Please note, this position is located at Palisades Tahoe Resort in Olympic Valley, CA

Flex Year Round

About Palisades Tahoe

Palisades Tahoe is the largest ski resort in the Lake Tahoe region, boasting 6,000 skiable acres across eight peaks. The more than 70-year-old resort celebrates a rich history as the host of the 1960 Winter Olympics, the Spring Skiing Capital, and home mountain to dozens of Olympic and World Cup athletes across multiple snow sports. With an average annual snowfall of 400 inches, Palisades Tahoe frequently operates the longest ski and snowboard season in Lake Tahoe. The European-inspired Village at Palisades Tahoe offers year-round events and over 50 bars, restaurants, and boutiques, many of which are locally owned and operated. Palisades Tahoe is on the Ikon Pass, which offers access to 47 international ski destinations. In 2021 the resort changed its name, trading in a harmful slur for a name that better reflects its values and legacy. Visit the Palisades Tahoe website or call 1.800.403.0206 to learn more. You can also visit us on Instagram, Twitter, Facebook, and Vimeo.

A Great Job and Benefits to Match:

• Free skiing + riding privileges to 14 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• 401(k) plan with generous company match
• Free lift tickets, plus 50% off lift tickets
• 25%-50% discount at Food & Beverage locations at Palisades Tahoe
• 30% discount at Palisades Tahoe operated retail stores, including The North Face, Oakley and more
• Employee Assistance Program (EAP)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Applicants must be 18 years of age.

Job Summary: This job contributes to Starbucks success by assisting the store manager in executing store operations. This job assists and supervises a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

Essential Job Responsibilities/Duties/Tasks include the following: other duties may be assigned:

• Communicates clearly, concisely, and accurately to ensure effective store operations. Filters communication to the shift team as directed by the store manager.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Demonstrates integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
• Maintains and models a calm demeanor during periods of high volume or unusual events; continues to keep store operating to standard and sets a positive example for the shift team.
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
• Engages in conversation with customers to understand customer needs and the needs of the community in which the store is located.
• Maintains regular and consistent attendance and punctuality.
• Models a customer comes first attitude, delivers legendary customer service, and supervises partners to ensure they are delivering legendary customer service.
• Responds to immediate store needs by utilizing external resources such as Partner & Asset Protection, Partner Resources and Food & Beverage.
• Reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the shift team to achieve operational goals.
• Communicates ideas to the store manager for broader areas of improvement.
• Supports store manager in implementing company programs by working directly with shift team to execute action plans that meet operational and organization objectives.
• Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools and makes recommendations to store manager on new, creative, and impactful methods of recognition.
• Utilizes and provides direction to partners during their shift on the use of operational tools to achieve operational excellence. Acts as a coach and mentor to partners by using discretion in assessing performance, providing feedback, and coaching to improve partner performance, and effectively recommending employment decisions to store manager.

Competencies and Job Requirements:

• Ability to use discretion in providing direction to others.
• Effective oral communication skills.
• Knowledge of the retail environment
• Strong interpersonal, problem solving and team-building skills.
• Ability to work in a fast-paced and changing environment
• Ability to deliver excellent customer service
• Ability to work as part of a team

Core Competencies

• Customer Focus: Delivers legendary service that meets and exceeds all customers\' expectations.
• Ethics and Integrity: Adheres to Starbucks values, beliefs, and principles during good and bad times.
• Composure: Remains calm, maintains perspective and responds in a professional manner when faced with tough situations.
• Personal Learning: Takes personal responsibility for the continuous learning of new knowledge, skills, and experiences.
• Dealing with Ambiguity: Able to successfully function during times of uncertainty and changing priorities.
• Decision-Making: Makes timely and quality decisions based on a mixture of analysis, wisdom, experience, and judgment.
• Interpersonal Savvy: Builds effective relationships with all people; up, down and sideways, inside and outside of Starbucks.
• Results Oriented: Gets results and achieves goals

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, smell, and taste. Must be capable of walking or standing 90% or more of a normal 8-hour work shift. Must be capable of frequently carrying, lifting. pushing or pulling up to 25lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions:

Indoor/Outdoor: While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.

Hazardous Materials/Noise: The noise level in the workplace is usually moderate.

Equipment Used in Job: POS, espresso and coffee equipment, other general kitchen equipment.

Education & Experience

• Experience working as a Barista -2 years
• Progressively responsible retail experience 2 years
• Customer service experience in a retail or restaurant environment 1 year
• Experience in directing the work of others

Education - College degree in business or a closely related field may substitute for a portion of the required experience - High school or GED

The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC\'s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC\'s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base hourly pay range: $22.60 - $29.38 per hour

Palisades Tahoe