Job Description

The world isn\'t standing still, and neither is Allstate. We\'re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers\' evolving needs. That\'s why now is an exciting time to join our team. You\'ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You\'ll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life\'s uncertainties so they can realize their hopes and dreams. For more than 89 years we\'ve thrived by staying a step ahead of whatever\'s coming next - to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We\'ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don\'t follow the trends. We set them.

Job Summary:

Under limited supervision, the Consultant II is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual virtually or physically inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, completes total loss valuation and negotiates complex settlements with repair facilities, tow yards, customers, and estimates repair times for rental/loss of use.

A day in the life of a Field Auto Technical Adjuster:

• Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner
• Efficiently write or review accurate estimates and supplements based on physical inspections
• Review, reconcile, and negotiate with, repair facilities, customers, and claimants
• Perform parts searches
• Work in multiple workstreams (Field Inspections, Quick Foto Claims, Waivers, Virtual Assist, Tech Reviews, Total loss)
• Use data and analytics to problem solve and contribute to team goals by sharing ideas and opinions.

You\'re provided with comprehensive training:

• We cover the cost to help you study for and earn your license
• We offer full paid virtual training plus on the job training
• Ongoing training opportunities for continuous improvement

Notice of Licensing Requirement
As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license.
If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
Licensing required; multiple markets preferred. Required to obtain required licenses within 60 days of hire.

What\'s in it for you?

• Compensation range for this position is based on experience and qualifications
• Company Vehicle (vehicle dependent on mileage and area of coverage) and cell phone may be provided based on business need.
• Company provided laptop
• Paid training and licensing
• Internet reimbursement
• Generous paid time off (PTO)
• Tuition reimbursement
• Discounted gym memberships
• Cafeteria style health insurance plan- starts day one!
• 401K match and pension plan
• Volunteer opportunities + matching donations
• Medical, Dental, and Vision coverage
• Visit AllstateGoodLife.com to learn more

Job Qualifications

You\'re a great match for this role if you have:

• You are a high school or GED graduate or higher
• You have 18 months or more of Auto Estimating / Body Shop / Insurance experience
• You have prior experience using an auto estimating program such as: CCC One, Audatex, or Mitchell
• You enjoy the ability to work independently traveling to various locations to restore peoples\' lives through outstanding customer service
• Previous customer service experience
• Value providing an effortless customer service experience
• Are organized and able to multi-task in a fast-paced environment
• Are known for clear and professional communication - both written and verbal
• Being bilingual and/or having prior military experience is a plus
• This position is not available for California, Alaska, and Hawaii residents

Where will I work?

• Candidate must reside in the general Dallas, TX area.
• Work schedule: To be determined based on business needs.
• Possible weekend rotations with comp day.

Licensing Bonus

You may be eligible for a sign on bonus up to $1500.00

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Compensation offered for this role is $57,500.00-$94,625.00 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands\xc2\xae.

As a Fortune 100 company and industry leader, we provide a competitive salary - but that\'s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you\'ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on , , and or watch a .

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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