Job Description

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Description

Are you looking to use your customer service skills in a role where you can see that you are making a difference in people\xe2\x80\x99s lives? Do you want a career with endless opportunities for growth?

As a member of the Field Property Claims Team, you will play a vital role in providing an outstanding customer experience by using your investigative and negotiation skills to resolve a variety of homeowner claims in a fast paced, detail-oriented, team environment. In this role, you will travel to the loss site to conduct thorough analysis. Every day is a new exciting challenge, as our Field Property Claims Adjusters use cutting edge homeowner\xe2\x80\x99s products and services to help our customers through the claims process.

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.

The field property claims adjuster will be traveling to insured homes within the Millville, New Jersey area. In order to be successful within the role, candidates should live within this area or very close to.

In this role, you will:

• Investigate and determine coverage onsite of loss and adjusts all elements of Property Loss claims of moderate-high severity.
• Handle moderate- severe complexity claims assigned under little supervision.
• Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages.
• Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
• Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
• Identify suspicious losses. Recommend referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim.
• Access roofs by ladder, inspect attic\xe2\x80\x99s, crawl spaces and basements in search of damage.
• May be called upon for catastrophe duty.

Qualifications

This role might be for you if you have:

• Working knowledge of claims handling procedures and operations.
• Demonstrated understanding of building construction principles.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Strong written/oral communication and interpersonal skills.
• Computer skills with the ability to work with multi-faceted systems and analytical skills.
• The capabilities, skills and knowledge required is normally acquired through bachelor\xe2\x80\x99s degree or equivalent experience and at least 1 year of directly related experience.
• Ability to obtain proper licensing as required.

About Us

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That\xe2\x80\x99s why we provide an environment focused on openness, inclusion, trust and respect. Here, you\xe2\x80\x99ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a \xe2\x80\x9cGreat Place to Work\xe2\x80\x9d by Great Place to Work\xc2\xae US for the past several years. We were also selected as one of the \xe2\x80\x9c100 Best Places to Work in IT\xe2\x80\x9d on IDG\xe2\x80\x99s Insider Pro and Computerworld\xe2\x80\x99s 2020 list. For many years running, we have been named by Forbes as one of America\xe2\x80\x99s Best Employers for Women and one of America\xe2\x80\x99s Best Employers for New Graduates\xe2\x80\x94as well as one of America\xe2\x80\x99s Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit:

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran\xe2\x80\x99s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Liberty Mutual Insurance