Job Description

ABOUT US

The Save Mart Companies is one of the largest food retailers in California and Nevada. It is home to several well-known brands in food retailing. You might have seen our stores that include Save Mart, Lucky, Lucky California, and Food Maxx. We also have 3 distribution centers and our SMART Transportation trucking firm to transport dry groceries, frozen foods, ice, and novelties to all The Save Mart Companies stores. We are a California grown business, headquartered in the heart of one of the greatest agricultural areas of our nation - Stanislaus County.

The Modesto community is vibrant with great traditions, educational opportunities, and multi-cultural lifestyles. Aside from mild weather year-round, Modesto allows for easy access to many major tourist attractions in California. To the west lies the San Francisco Bay Area (90-miles) and the Santa Cruz Beach (115-miles). To the east is the famed Gold Country \xe2\x80\x9cMother Lode\xe2\x80\x9d (50-miles) and a little farther you can find the majestic Sierra Nevada Mountain range, Lake Tahoe (180-miles) and Yosemite National Park (110-miles).

Some of our competitive benefits include exceptionally generous benefits package (Health, Dental, Vision, Life, 401K), Lifelong Learning Educational opportunities, Employee Association (discounted and free tuition options, contests, and support services).

We are currently recruiting for the position of:

Field Support Technician - Bakersfield, CA area

The Technician, Field Support supports the overall repair and upkeep of all store IT equipment, including the front end and perimeter registers, rack equipment, and any other equipment supported by the IT Department. The Technician acts as the eyes, ears, and hands at the store locations for others who are offsite troubleshooting problems and generating resolutions. The Field Support Technician utilizes a ticketing system to acquire work assignments and create daily workload. The Technician requires the ability to self-manage one\'s own work assignments daily with little or no supervision. This position must be professional, courteous, respectful, and mature in all dealings, acting as representatives of the IT Department in the field.

Key Responsibilities and Accountabilities:

• Strong Customer-First focus dedicated to achieving optimal results with minimal disruption to the daily operations of the business. As an end-user facing IT representative, ensure alignment with Customer-First philosophy maintaining a strong emphasis on delighting the customer.
• Responsible for all overall repair and upkeep of all store IT equipment, including the front end and perimeter registers, rack equipment, and any other equipment supported by the IT Department
• Coordinate with other offsite departments to ensure elimination of duplicative efforts
• Operate company vehicle to travel to stores to conduct general duties
• Maintain company vehicle in good operating condition and appearance
• Maintain depot of inventory and appropriate recordkeeping to account for all equipment and tools whenever required
• Travel to/from stores and arrives at store locations to troubleshoot, repair, resolve store open issues with IT equipment on routine basis
• Communicate and works with all other IT Departments and engineering on all issues requiring assistance in the field
• Process tickets and time recordings to ensure accuracy of time commitments and resolution of issues
• Support in the coordination or deployment of new technology as needed
• Perform other duties as assigned
• Responsible for company service van\'s cleanliness and timely maintenance.

Hiring pay range: $24.29 - 25.40

Requirements (Knowledge, Skills and Abilities):

• Excellent customer service and communication (verbal and written) skills
• Commitment to delivering superior customer service across all aspects of operations
• Knowledge of basic electronics and troubleshooting
• Knowledge of networking, cabling, servers
• Knowledge of POS equipment
• Ability in Word, Excel and PowerPoint
• Strong communication skills (written, verbal, interpersonal)
• Ability to commute to field store locations on daily basis
• Strong problem-solving skills
• Strong fact-finding skills
• Excellent organizational skills
• Valid CA Driver\'s License and an unrestricted DMV record required.
• Must be licensed by the California Department of Agriculture, Weights and Measures division as Agents.
• Must have skills to use power tools
• Must have the ability to perform light carpentry work as needed for lane installs.

Education: Associates degree in computer science related and/or equivalent experience/training.

Experience: Minimum of two years of related experience

Other: Must be able to work overtime, when needed. May have overnight travel/hotel stays. May need to work overnight hours during projects. Must have availability to work weekends and holidays. Must maintain cleaning driving record to operate company service van.

Physical: Ability to sit, stand, walk, kneel, stoop, use stairs, reach, pull and lift objects. Lifting, carrying, pushing and pulling may be required of objects and/or equipment. Must be able to lift a minimum of 40 lbs.; occasionally required to lift greater than 60 lbs. on an unassisted basis. Ability to use ladders up to 12\'.

Work Environment: Work in the field to support stores, (not in an office environment) which may include working in walk in coolers/freezers, near ovens/fryers. Working on roof tops.

Reference: req33695

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Facebook: Save Mart
YouTube: @savemartsupermarkets
LinkedIn: The Save Mart Companies

The Save Mart Companies is an Equal Opportunity Employer, and we welcome resumes from individuals who will contribute to our diverse workforce.

Save Mart Supermarkets