Job Description

This is a HYBRID role with on-site expectation in either St. Louis, MO or Morris Plains, NJPOSITION SUMMARYThe successful candidate will become an expert in the setup, payment, tracking and reporting of performance guarantees in accordance with Express Script\xe2\x80\x99s PBM client contracts. Collaboration with cross-functional teams will be vital to meeting deadlines and expectations of position. Additionally, this individual will assist in the workload management and development of the team to ensure that production targets are achieved and effective processing controls are in place. This position will assist with key account reviews and facilitate business partner quality reviews of these key accounts. This individual may participate in client facing calls. This individual will be key in providing new hire feedback to accelerate new hire effectiveness. This individual will be asked to participate in special projects, assist with escalations, meetings and complete ad hoc reporting and analysis.ESSENTIAL FUNCTIONSWorks under minimal supervision, through established procedures, to ensure appropriate assessment of performance guarantees.Expert in addressing service requests from the Account Team and other business partners related to ESI clients\' performance guarantees.Identify deficiencies and work with Manager/Supervisor to determine corrective actions as needed.Assistance with day-today prioritization and workload management and escalation.Special projects and process improvements.Mentor, training, and team development.On-going review of policies and procedures.Other duties as deemed essential by business to support and optimize performance guarantee process.QUALIFICATIONSBS degree in Finance, Business, Accounting or related field.3+ years relevant experience with Bachelor\xe2\x80\x99s Degree.Related work experience in PBM, Pharmaceutical, or Healthcare industry preferred.Strong analytical, planning, problem identification and resolution skills required.Highly proficient in MS Excel and SQL preferred.Effective communication with internal and external individuals in various functional areas and at all levels of management.Experience working with cross functional departments to research and resolve issuesUnderstanding of and experience with quality and process improvement concepts, methodologies.Requires experience in business analysis and production testing.Proven ability to plan for and integrate multiple tasks concurrently as well as work independently.This is a hybrid (remote/on-site) position, candidates must be located near St. Louis, MO or Morris Plains, NJ.If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About The Cigna GroupDoing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we\xe2\x80\x99re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

The Cigna Group