Job Description

Calling all innovators \xe2\x80\x93 find your future at Fiserv.We\xe2\x80\x99re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day \xe2\x80\x93 quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\xe2\x80\x99re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job Title Financial Services, CollectorWhat does a Financial Services Collections Associate do at Fiserv?You will be responsible for the collection, via inbound and outbound dialing of unpaid consumer debt in a call center environment.Assign consumer debt inventory and be held accountable for collection performance based on departmental assigned targets.Collect accounts in compliance with applicable regulations and internal performance standards so as to achieve a pre-set goal objective.Utilize credit reports and other skip-tracing information to collect on accounts.Provide daily coverage of all accounts until payment arrangements have been made.Detail all discussions and actions in collections system or database.What you will do:Work to establish rapport to overcome objections and negotiate payment of the debt.Detail all discussions and actions in the collections system or database, confirming payment and finalizing the call.Ensure successful and timely completion of assigned.Clearly detail issues for resolution.What you will need to have:High School Graduate or equivalent.Minimum 1 year of collections or customer service experience.Excellent communication and negotiating skills.What would be great to have:Knowledge of applicable regulations.Demonstrated skip tracing skills and ability.Familiarity with computers.Applicants must be authorized to work for any employer in the US. We are unable to provide employer sponsorship or take over sponsorship of an employer sponsored visa.This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune\xc2\xae magazine\'s "World\'s Most Admired Companies\xe2\x84\xa2" 9 of the last 10 years, one of Fast Company\xe2\x80\x99s Most Innovative Companies, and a top scorer on Bloomberg\xe2\x80\x99s Gender-Equality Index, we are committed to innovation and excellence.Our commitment to Diversity and Inclusion:Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won\xe2\x80\x99t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won\xe2\x80\x99t send you a check to cash on Fiserv\xe2\x80\x99s behalf.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI\xe2\x80\x99s Internet Crime Complaint Center.

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