Job Description

Join our growing Food and Beverage team as we prepare for the opening of our renovated Barn member dining space in January, 2024. This new dining venue will feature added dining capacity, two simulators, and an expanded kitchen to accommodate an elevated menu. This improvement will drive significant food and beverage activity in the winter season, and host many catering events in the summer season. We are focused on expanding our Food and Beverage management team now, in preparation for these increased business levels.

Woodhill Country Club Mission Statement

We are dedicated to providing outstanding year-round dining, social, and athletic services to our members and their guests through superior service and facility management, with respect for the Woodhill Country Club traditions and family values.

Woodhill Country Club Team Philosophy

Through teamwork we are committed to sustainable traditions, maintaining balance and pursuing excellence in all areas.

Job Summary and Objectives:

The Food and Beverage Manager position manages all dining and banquet service operations and staff, as well as the service training program. The Food and Beverage Manager will ensure smooth operations, adherence to company policies, open staff communication and ensure that the highest quality of service is provided to the membership, guests, and our staff.

Essential Functions:

• Ensure the Servers and Bartenders provide efficient and memorable service for Members and guests with superior professionalism and courtesy.
• Be visible in all dining areas, recognize and maintain relationships with Members.
• Act as a liaison between wait staff and kitchen staff to ensure timely and appropriate communications and proper timing for guest orders.
• Help resolve Member complaints when expressed.
• Manage the set up and breakdown of items due to F&B activities.
• Complete daily walkthrough. Check indoor and outdoor dining areas for cleanliness and set up (i.e. table cleanliness, burned out light bulbs, etc.)
• Oversee complete opening and closing procedures.
• Monitor and control budgeted / forecasted labor, food and beverage costs.
• Analyze staffing and business needs, and prepare staff work schedules accordingly.
• Plan for daily operations utilizing information from golf employees and management.
• Develop healthy, constructive interpersonal relationships across the organization.
• Direct Food & Beverage staff as needed based on customer flow and activity.
• Monitor food quality, ensuring that it meets the expectations of members and club management.
• Assist in conducting Food & Beverage inventories.
• Place food and beverage orders.
• Provide inventory information by the 5th of each month to accounting.
• Monitor all Food & Beverage product rotation as needed.
• Interview, hire and train staff to the highest level of guest service.
• Work with Human Resources Department to resolve employee issues.
• Work with staff as needed to complete daily tasks.
• Complete performance reviews as needed.
• Attending all Food & Beverage meetings.
• Write policies and procedures for the Department Handbook.
• Monitor work levels and make staffing changes as needed.
• Perform other duties and responsibilities as assigned.

Qualifications:

• Must have an outgoing, engaging personality, exceptional leadership qualities, great attention to detail, and the ability to train staff and hold them accountable for established process and standards.
• Demonstrated ability to capitalize on the strengths of each person; finding ways for them to utilize those strengths daily in the performance of their job.
• Must have ability to work with a wide variety of personalities on a daily and ongoing basis.
• Two years\' service/FOH management and operations experience strongly preferred. Training and coaching experience strongly preferred.

Core competencies:

Member Service \xe2\x80\x93 Honors all of Woodhill\'s commitments to members by providing helpful, courteous, accessible, responsive, and knowledgeable service. Communicates openly with membership and educates members on novel issues.

Teamwork & Cooperation \xe2\x80\x93 Works with employees within and across departments to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.

Results Orientation \xe2\x80\x93 Sets and achieves aggressive yet achievable goals; consistently delivers business results; consistently complies with quality standards and meets deadlines; introduces new ideas, continuous improvement mindset, challenges status quo.

Accountability \xe2\x80\x93 Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to delivering on responsibilities and presenting oneself as a credible representative of the Club; fosters trust among members.

Judgment & Decision Making \xe2\x80\x93 Analyzes problems by evaluating available information and resources; develops effective, viable and innovative solutions to drive the effectiveness of the department and/or the Club as a whole.

Leadership Competencies

Talent Management \xe2\x80\x93 Builds a culture of trust and high performance; clearly establishes and communicates expectations and accountabilities; creates a vision for the evolution of the department; monitors and evaluates performance; provides feedback and coaching; identifies development needs, develops a pipeline of talent; shares expertise; receives feedback from team and members; helps employees to achieve optimal performance; delegates tasks and responsibilities appropriately, and model Core Competencies.

Organizational Effectiveness \xe2\x80\x93 Develops innovative approaches to problems and drives continuous improvement in Woodhill projects and processes; drives effective change initiatives across the Club by communicating, confirming understanding, and actively working stakeholders to achieve successful results. Shares ideas with team and remains active and visible throughout all stages of change management.

Behavioral Competencies

Communication \xe2\x80\x93 Respectfully listens to others to gain a full understanding of issues, comprehends written material, presents information in a clear and concise manger orally and in writing to ensure others understand ideas; appropriately adapts message, style, and tone to accommodate a variety of audiences.

Job Knowledge & Application \xe2\x80\x93 Demonstrates an appropriate level of understanding of relevant job knowledge, skills, and abilities. Consistently expands job knowledge and keeps abreast of new developments in the field.

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Woodhill Country Club