Job Description

Description:


SUMMARY: Runners are the eyes and ears of the kitchen, and are expected to communicate important information between the expeditor and service team on the floor. Runners are responsible for ensuring that every dish makes it from the kitchen to the guest quickly and carefully. Runners confidently deliver tableside descriptions of every dish on the menu and have enough knowledge of the restaurant's ingredients and cooking techniques to answer follow-up questions from guests.


RESPONSIBILITIES:


oRunning all food, savory and pastry from the kitchen to the dining room, bar, patio or private rooms.


oServes as the middleman between the kitchen and dining room team. Assists Servers and Hosts when requested.


oDelivers food from the kitchen to the assigned tables.


oAssists with clearing and setting tables in accordance with all sanitation and restaurant standards.


oTransports dirty tableware from the dining room to the dish drop area and sorts accordingly.


oCommunicates timing information to the expeditor and service team so that the kitchen can better anticipate fire times and the service team can better prepare for bringing out dishes.


oDescribes dishes confidently and accurately to every guest at every table.


oConducts oneself in a professional manner with the awareness that all actions and communications are within guest view.


oMaintains an organized and fully stocked side stand within each shift.


oAbility to maintain regular attendance and be punctual in a complete uniform for any scheduled shift.


oMaintains communication and teamwork with all co-workers and supervisors.


oResponds immediately and graciously to guest service issues and report the situation to the appropriate Server or Manager on Duty.


oMaintains an acceptable appearance for station and surrounding area.


oResponsible for special cleaning projects i.e., dusting, polishing, scrubbing walls, as determined by weekly schedule.


oAdditional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time


Requirements:


KNOWLEDGE, SKILLS AND ABILITIES:


oAbility to think and communicate clearly, organize and prioritize under pressure.


oAbility to move quickly and gracefully throughout the dining room. oConfidence in communicating with guests.


oKnowledgeable of basic sanitation.


oKnowledgeable of computer operations and ordering procedures.


oAbility to absorb large amounts of information quickly: service procedures, menus, and dining room floor plan, register operation.


oAbility to maintain excellent attendance and punctuality.


PHYSICAL DEMANDS:


oAbility to walk and stand throughout an eight-hour shift.


oAbility to lift, balance and carry large, oval dining room service trays.


EXPERIENCE:


oPrevious restaurant serving and/or customer service experience


Job Types: Full-time, Part-time


Pay: From $15.60 per hour


Work Location: In person