Food Specialist Aka
Willow, AK, United States
Job Description
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JOB DESCRIPTION Food Service Specialist
A. STRUCTURE
- Department: Operations
- Section:
- Supervisor: Store Manager/Assistant Store Manager/Cafe Manager
- Status: Non-Exempt
B.SCOPE Provides outstanding service to all customers with a key focus on the foodservice area; ensures that all food items meet the required stock levels and presentation standards; and that all cleanliness and food safety standards are met or exceeded, greets customers in a friendly manner and suggestively sells and samples items to help increase sales.
C. RESPONSIBILITIES
- Ensures proper preparation, presentation, and maintenance of stock levels for all foodservice products available to the customer
- Provides personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all food products are available and ready for consumption
- Take an active role in promoting new foodservice programs introduced by the Company
- Helps ensure proper storage, dating and rotation of all food products and supplies
- Actively promotes foodservice items through regular sampling initiative s, engages in suggestive selling and communication of promotional items and specials
- Clean and maintains the foodservice area including, but not limited to, cleaning, counters, equipment, floors and cabinets. Perform light maintenance duties as assigned
- Helps ensure all equipment is operating correctly. Communicates to Management when maintenance is needed
- Monitors customer lines at the point of sale (POS) system and opens additional registers as needed, in order to expedite the sale process
- Learns and follows all applicable procedures, outlined in the Company Food Service Users Guide
- Maintains knowledge of current sales/goals for each food category, Food Quality compliance inspections and the Speedway Customer Ready Worksheets
- Attends Company required training programs; assists in training fellow store associates on existing and new training programs as needed
- Provides suggestions for and actively participates in improving sales, margins and execution of all foodservice programs
- Completes other duties as assigned by Management
D. QUALIFICATIONS
- Provides service to the Cafe foodservice area and ensures that all food items meet the required food quality
- Ensures customers are treated as Cafe guests and that orders are completed in a timely and friendly manner
- Demonstrates kiosk use, monitors customer lines at the kiosk and assists customers when ordering to expedite the sales process
- Completes all Cafe training documents and follows all applicable procedures
- Completes the Speedy Cafe Customer Ready Worksheets
- Assists in training fellow Cafe associates on existing and new training programs as needed
- Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment, which includes weekends, evenings and other high activity periods
- Handles escalated customer concerns and emergencies in absence of Manager. Seeks resolution for the situation while observing Company guidelines
- Responds quickly to all emergencies for the safety and security of customers and employees, and notifies the appropriate individuals of critical food safety items immediately
- Helps ensure all merchandising and marketing programs are executed properly
- Assists in auditing foodservice inventory and manages on-hand quantities to ensure product availability and inventory accuracy
- Foodservice Specialist/Cafe Foodservice Specialist - no requirement
- Lead Foodservice Specialist - High School Diploma or GED
Brand: Rebel
Address: 695 Parks Hwy Willow, AK - 99688
Property Description: 5399 Willow
Property Number: 5399
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Job Detail
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Job IdJD4383720
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWillow, AK, United States
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EducationNot mentioned