Job Description

About Our Company

Kipu Ranch Adventures is an off-road and 4x4 touring operation. We offer tours along the historic Kipu Ranch, which is a 3,000-acre, privately-owned cattle ranch located on the lush island of Kauai. The ranch is loaded with rich history -- it was established in 1872. We enable visitors and residents alike to discover the rich history, landscape and legends that make Kauai activities unique.

We've been doing this since 1999. Kipu Ranch Adventures is proud to be

one of the top eco-adventure tours in Hawaii

.

Named Top 10 for Best Tour Company in Hawaii by USA Today

Awarded Sustainable Tour Operator of the Year

As a Guest Service Agent at Kipu Ranch Adventures, you will be the first point of contact for the company and provide administrative support across the organization. You will represent the company by providing genuine aloha when communicating with guests and co-workers. You will ensure that all receptionist responsibilities are completed accurately and delivered with high quality and in a timely manner.

Responsibilities

Assist guests by greeting, checking in, informing and directing them appropriately Answer phone calls and use reservations system to reserve tour times while also providing tour descriptions and information Respond and direct email tour inquiries daily Sort and verify online reservations daily Inform guests and guide staff of next day reservations Perform office duties such as filing, daily paperwork, basic cleaning and organization Handle cash and process credit card transactions accurately Fold and restock retail items sold through the course of the day Other duties as requested

Requirements

Proven experience in customer service Proficient with Microsoft Office including Word and Excel Professional appearance Communication skills both written and verbal Ability to be resourceful and proactive in dealing with issues that may arise Ability to organize, multitask and prioritize Embrace genuine aloha
Job Types: Full-time (Tuesday through Friday from 10am-6pm) or Part-time (Must be available to work Thursdays all day plus additional days for a total of 16 hours a week.)

Job Types: Full-time, Part-time, Commission

Pay: $18.00 - $25.00 per hour

Expected hours: 32 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Schedule:

8 hour shift Day shift No nights No weekends
Work Location: In person