Job Description

OUR COMPANY Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world\xe2\x80\x99s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge. Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant. OUR PROPERTY Inspired by the insatiable wanderlust and rebellious spirit of Alfred Gwynne Vanderbilt, the historic downtown mansion once owned by the businessman and scion has been reinterpreted for the modern era as a lively and stylish social destination. From a secret bar tucked into a corner of the sumptuous Doris Duke-inspired parlor to the specially-commissioned series of mysterious and moody old world still lifes sprinkled throughout the foyer and lounge, the scene at The Vanderbilt is crackling with coastal curiosities and alluring eccentricities waiting to be discovered.

ROLE SUMMARY The Front Desk Agent acts as an ambassador for the Vanderbilt by providing superior service to our guests. He/she ensures that all day to day department operations are well performed with regards to guests\xe2\x80\x99 assistance with front office procedures, room reservations, dining and spa reservations, Soulful Journey amenities and experiences as well as any other Front Office service as required. CORE RESPONSIBILITIES Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:

• • Welcome and greet guests, ensuring prompt and courteous service in always provided and is in line with the Auberge Resorts Collection quality and service standards
  • Act as an ambassador of the Vanderbilt by providing Guests any reservation, information, amenities, area attractions, spa, and dining booking, as needed
  • Organize and maintain the Front Desk counter, ensuring that all materials and supplies are readily available and accessible to expedite smooth departmental out procedures
  • Prepare all necessary documents, such as registration cards, spa treatments, and restaurant confirmations, as well as any other item that may support efficient and timely check-in processes
  • Ensure that any Guest preferences (i.e. Bespoke Options and/or Experiences) are recorded on the Opera guest history page and are well introduced to the appropriate departments for follow up
  • Escort guests to the room when needed
  • Assist Guest during check-in/out process in an effective and timely manner
  • Ensure correct billing arrangement is provided according to FO policies and procedures
  • Is familiar with all the Vanderbilt facilities so be able to address, assist and actively sell services to guests
  • Respond promptly and tactfully to eventual Guest complaints, always providing excellent services to maintain guest satisfaction
  • Make sure that any irregularities and discrepancies are recorded on the departmental log book and brought to the attention the Guest Relations Manager and/or MOD and/or General Manager
  • Ensure that an adequate amount of money, either coins or notes, is available during the shift so to accommodate cash transactions
  • Maintain excellent relationship within Front Office Department as well as other departments in the hotel

REQUIRED QUALIFICATIONS

• • Hospitality Certificate or Degree appreciated
  • Ideal candidate possesses a minimum of 1-year experience in the luxury hospitality field or administrative position
  • Able to work overnight shifts occasionally

BENEFITS

• • Health, Dental, and Vision Insurance for full-time, year-round team members
  • 401(k)
  • Complimentary daily meal in the staff dining room
  • Generous Team Member Stay Program
  • Tuition Reimbursement after 6 months of service for full-time, year-round team members
  • Parking
  • Opportunity to learn and grow everyday
  • On-going career growth with a rapidly growing luxury hotel company
  • Rate of Pay depends on experince, range $16-18 per hour

OUR STORY

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people\xe2\x80\x99s lives. If you feel that our approach is aligned with your own passions and beliefs, then please share with us why you want to become part of our collection. Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.