Job Description

Summary of Position: The Night Auditor Woris initially trained as a Land\xe2\x80\x99s End Front Desk clerk and must be proficient in that role before advancing to Night Auditor. Once trained in front desk operations, the Night Audit position fulfills an overnight shift which audits and verifies daily hotel transactions, runs reports, settles the accounts of day-end activity before the beginning of the next day\xe2\x80\x99s \xe2\x80\x9crollover\xe2\x80\x9d period. The Night Auditor checks the next day\xe2\x80\x99s incoming arrivals and attempts to spot and correct problems as they arise.

The Night Audit works mostly alone and unsupervised and must be able to perform redundant audit tasks with precision. The position requires attention to detail as well as the ability to document anomalies or mistakes and to communicate such errors to management.

Essential Functions:

Generally, be able to perform the role of Front Desk Clerk as A or B Shift is trained.

Process electronic reservations through Vertical Booking and LEAC\xe2\x80\x99s website

Confidently answer guest inquiries regarding Homer and Land\xe2\x80\x99s End products and services.

Proficiently operate Mitel Phone system, including hold and transfer functions.

Make, confirm, revise, cancel, modify, or re-instate guest Reservations.

Audit all in-house guest folios to ensure proper rates, pre-deposits, restaurant, and other guest charges are properly posted. Verify vouchers and coupons are attached as required.

Assist Guests with late-night requests; troubleshoot minor guest complaints during shift.

Contact no-shows as directed. Identify unguaranteed guest reservations.

As part of audit process, understand concepts of City Ledger, Direct Deposit and House Accounts; Tax Exemption; Purchase Orders and Credit Card Authorization Forms.

Verify and post miscellaneous room and restaurant charges

Review & stock supplies at the Front Desk

Perform guest research for GM or Executive team as directed, such as commission reports.

Walk-thru and close Fitness Center. Perform security checks as directed.

Required Skills, and Abilities:

Must enjoy hospitality and the service industry.

Must be willing and able to handle customers without assistance.
Night Shift Differential
10 PM to 6 AM Days may vary
40 hours per week

PI225678927

Lands End Resort