Front Desk Agent
Job Description
Responsibilities:
- Greet and welcome guests as they arrive at the front desk
- Check guests in and out of the hotel using the reservation system
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns in a professional and timely manner
- Assist with guest requests, such as booking reservations or arranging transportation
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction Qualifications:
- Excellent customer service skills with a friendly and positive attitude
- Strong communication skills, both verbal and written
- Proficient in using phone systems and computer software
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
- Previous experience in a customer service role is preferred We offer competitive pay and benefits for this position. If you are a dedicated individual with a passion for providing exceptional guest service, we would love to hear from you. Please apply with your resume and contact information. Job Types: Part-time, Full-time Pay: $14.00 - $15.00 per hour Benefits:
- 401(k)
- Dental insurance
- Vision insurance
- 8 hour shift
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Job Detail
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Job IdJD4354238
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSterling Heights, MI 48312, United States
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EducationNot mentioned