Front Desk Agent
Stowe, VT, United States
Job Description
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***Attention applicants:
- Please indicate that you can commit to 2 weekend shifts. We are looking to fill shifts to be able to cover a mix of AM and PM time slots.
- The AM shift is 6:30am-2pm
- The PM shift is 1pm-9pm.
- Greet and welcome guests in a friendly and professional manner
- Manage online, phone and in-person room reservations
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries and requests
- Assist guests with reservations, changes, and cancellations
- Take payment from guests
- Respond to guest\'s concerns in friendly, timely manner
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Provide concierge services and recommendations for local amenities and attractions to guests, along with hotel information
- Work with other team members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Assist customers with the planning of special events
- Occasionally lift items weighing up to 50lbs.
- Setup coffee station and perform some light food preparation for guests
- Be a positive influencer for the inn in everyday life
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and computer software for hotel management
- Strong customer service skills with a friendly and professional demeanor
- Ability to handle difficult situations with patience and diplomacy
- Attention to detail and ability to multitask in a fast-paced environment
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Employee discount
- Paid time off
- Evening shift
- Every weekend
- Holidays
- Morning shift
- In-person
- This is NOT a temporary job. Can you plan to dedicate at least 2 years at this company with room for growth and promotion opportunities?
- Can you can commit to 4+ shifts per week, both AM, PM and weekend shifts?
- Hotel experience: 1 year (Preferred)
- Day Shift (Preferred)
- Night Shift (Preferred)
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Job Detail
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Job IdJD4385524
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationStowe, VT, United States
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EducationNot mentioned