Job Description

We are looking for a well-presented, friendly, organized, and service-oriented front desk agent to join our company. You\'ll be responsible for performing various administrative tasks, such as answering telephones and answering all guests\xe2\x80\x99 questions and concerns, and assisting in the daily operations of the amenities space in a luxury downtown Manhattan residential building. Front desk employees are often the first employee that the customer or the public comes into contact with, so you must be personable and have outstanding interpersonal communication skills. You\'ll also be responsible for leaving a good first impression for the organization. Duties and Responsibilities:

• Greet residents and guests with a welcoming smile and professional yet friendly demeanor
• Help maintain a clean and organized facility
• Assist with building events and parties
• Answer phones and direct calls to appropriate personnel
• Check and send emails
• Make and confirm reservations
• Maintain a clean and tidy workspace at all times
• Resolve customer complaints and problems calmly and effectively
• Notify management of any serious issues that you cannot resolve
• Maintain a friendly, personable disposition
• Perform various clerical tasks as needed (sorting mail, paper filing, etc.)

Requirements and Qualifications :

• Previous experience in customer service, front desk, and/or the hospitality industry preferred
• High school diploma or GED equivalent preferred
• Must display strong verbal and written communication and phone skills, including a professional phone demeanor
• Computer literate and proficient in using Microsoft Suite
• Excellent interpersonal skills, diplomacy, and the ability to interact effectively with individuals and groups at all levels
• The ability to retain a calm and personable demeanor
• Flexible Schedule and weekend availability
• Excellent customer service skills
• Ability to maintain calm, politeness, and patient in stressful situations
• Organized and detail-oriented

About Gather Amenities:
A full-service amenity design and management firm for high-end residential and commercial properties, Gather Amenities changes the way people think about and engage with the communal spaces of their homes and offices. We create experiences that stimulate, design spaces that inspire and cultivate relationships that last.
Gather Amenities imprints an unprecedented custom aesthetic into the lifestyle programming of each property, enhancing the well-being of residents. In a market where functional bespoke and luxury offerings are sought after but not delivered, Gather Amenities challenges this trend with our radical approach when it comes to amenities spaces. Job Type: Full-time Pay: $19.00 - $23.00 per hour Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• New York, NY 10016: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person