Job Description

Location: Springdale, UtahPOWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR\xe2\x80\x99s portfolio are seven mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon, Snowbird in Utah and SilverStar Mountain Resort in British Columbia, Canada. Included in the POWDR portfolio, is Stovepipe Wells located in Death Valley National Park, operated under a long-term concessions contract with the National Park Service.Zion Lodge is in National Register of Historic Places designed in 1924 by Gilbert Stanley Underwood in the National Park Service rustic style. The Zion Lodge is a year-round operation with 76 hotels rooms, 6 suites and 40 cabins as well as a restaurant, outside grab and go caf\xc3\xa9, bar, gift shop and auditorium space. In the year 2025 a coffee and wine bar will be opening.Zion Lodge is a welcoming, safe, and environmentally responsible resort providing accommodations and services inside Zion National Park. Over the next few years, the resort will undergo upgrades to rejuvenate accommodations and dining for public enjoyment. Renewable energy projects and energy efficiency upgrades will also be completed as well as other Sustainability innovations. POWDR operates Zion Lodge under a long-term concession contract with the National Park Service.Job Summary:The Front Office Manager at Zion Lodge is responsible for overseeing all aspects of the Lodging department, ensuring exceptional guest experiences through effective management of front desk operations, security personnel, and group sales. This position leads the Front Desk Supervisor, Night Security team, and Group Sales personnel, fostering a welcoming environment while driving efficiency and teamwork. The ideal candidate will have strong leadership skills, a keen eye for detail, and a commitment to providing outstanding service.Essential Duties and Responsibilities:

• Supervise and lead the Front Desk Supervisor, Night Security team, and Group Sales personnel to ensure smooth daily operations.
• Provide training, coaching, and performance evaluations to staff to ensure adherence to service standards and departmental goals.
• Foster a positive team culture that emphasizes collaboration, accountability, and guest satisfaction.
• Oversee front desk operations, ensuring efficient check-in and check-out processes, accurate reservations management, and prompt resolution of guest inquiries and concerns.
• Implement strategies to enhance guest satisfaction, including personalized service and follow-up communication.
• Monitor guest feedback and work collaboratively with the team to address any service issues or opportunities for improvement.
• Ensure compliance with all policies and procedures related to front office operations, security, and guest services.
• Develop and maintain standard operating procedures for front desk and security operations to ensure consistency and quality in service delivery.
• Coordinate with the Night Security team to ensure guest safety and security protocols are effectively implemented and communicated.
• Collaborate with the Group Sales personnel to promote and manage group bookings, maximizing revenue opportunities for the lodge.
• Analyze occupancy trends and adjust strategies accordingly to optimize revenue and guest satisfaction.
• Assist the Operations Manager in managing the departmental budget, including labor costs and operational expenses.
• Monitor inventory levels for front office supplies and materials, ensuring timely procurement.
• Maintain effective communication with the Operations Manager and other department heads to ensure seamless collaboration and operational efficiency.
• Prepare reports on front office performance, occupancy rates, guest satisfaction scores, and other relevant metrics for management review.

Other Duties as Assigned:

• This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this role, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
• Functions as an ambassador of Destination Zion Lodge, modeling and sharing the Zion \xe2\x80\x9cculture\xe2\x80\x9d with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest\xe2\x80\x99s expectations and create memories for our guests and staff.

Work Location:

• Due to the in-person nature of the hospitality business, housing will be provided on-site and commuting from the local vicinity is also acceptable.
• Due to the nature of our business, Zion Lodge is open every day. You must be prepared to work a schedule which may include Saturdays, Sundays, and holidays.

Required Knowledge, Skills, and Experience:

• Able to work and thrive in Zion National Park.
• Ability to requirements and compliance with our concessions contract.
• Ability to get along well with people, be honest, punctual and reliable.
• Ability to remain calm and friendly.
• Ability to adapt to changing work conditions.
• Ability to work cooperatively in a team environment.
• Must be at least 21 years old.
• High school diploma or GED equivalent required.
• Previous experience in hotel front office management or a supervisory role in the hospitality industry.
• Strong knowledge of front office operations, including reservations management and guest services.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in hotel management software and Microsoft Office Suite.

ESQ and Play Forever Responsibilities and Requirements:

• Understand and follow all ESQ procedures that relate to your job duties.
• Work with a \xe2\x80\x9csafety-first\xe2\x80\x9d attitude.
• Minimize your impact on the environment when at work and living onsite.
• Treat our customers, co-workers, leadership teams, all internal guests with respect and a hospitable service atmosphere must be projected at all times.
• All team members must maintain a neat, clean and well-groomed appearance (specific standards available in the Employee Handbook).
• Team members will be trained in the proper use and care of assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

What\xe2\x80\x99s in it for you?

• Proposed hiring rate of $60,000 to $65,000 annually, actual pay will be adjusted based on experience
• Onsite employee housing and employee meals at $12.50 per day
• Free onsite laundry facility, free shuttle service, WiFi, and employee gym
• Discounts on food, retail, and gear
• Complimentary access to most POWDR-owned resorts
• Generous benefit package for full-time employees
• Career development and growth opportunities available here and at our facilities across POWDR
• A connection with people who share the same passions and embrace each other\xe2\x80\x99s unique and individual styes

Notice:Destination Zion Lodge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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