Job Description

Our Sierra Vista office is looking for the right candidate to join our energetic and dynamic front office team! Duties & Responsibilities:

• Greets and assists patients, visitors, and vendors, setting the example for positive attitude and exceptional customer service delivery.
• Develops business relationships with referring medical providers and staff.
• Coordinates and communicates patient/provider schedules, ensuring follow-up and tracking of all patient referrals, prescriptions, appointments, cancellations and reschedules.
• Processes new patient enrollments in a timely manner ensuring the accuracy of data entry and communication of information to the benefits/billing department.
• Ensures all patient records are accurate, complete, compliant, current, and managed
• Answers multi-line phones in the capacity of resolving patient concerns, communicating with vendors, and marketing new patient inquiries.
• Maintains patient database, updating information as needed.
• Organizes front office space, consistently evaluating needs assessment to ensure the greatest efficiency of operations and productivity.
• Performs over-the-counter collections of co-pays, deductibles, and cash payments, following standard operating procedures of tracking, storing, and discarding all information.
• Consistently reviews all patient documents for accuracy and HIPPA compliance.
• Participates in company training sessions and team building activities, including webinars and meetings.

Education, Skills & Experience: * Customer service oriented and a true desire to be a team player

• High school diploma or higher
• A minimum of 1-2 years prior experience working in a medical front office
• Demonstrated ability to operate MS Word, MS Excel, MS Outlook, and Internet Explorer/Mozilla Firefox. Must type 40 WPM.
• Demonstrated ability to conform to all HIPAA regulations and maintain strict patient confidentiality.
• Insurance knowledge
• Experience with Nextech or another EHR system
• Demonstrated ability to work effectively in a team environment.
• Demonstrated problem-solving skills in a complex environment.
• Demonstrated effective interpersonal relations and customer service skills.
• Good organizational and time management skills
• Good working knowledge of local social service resources or skills to acquire and use this knowledge and information expeditiously.
• Excellent telephone skills
• Attention to detail.
• Time management skills
• Bi-Lingual preferred but not required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand and sit. The employee is frequently required to be mobile. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. We offer a competitive total compensation package including hourly wage as well as a comprehensive benefits package including medical, dental, life and a 401(k) plan, in addition to other outstanding benefits such as Paid Time Off, for our full-time employees. A valid driver\'s license is required and any employment offers are contingent upon a clear background check. We do look for stable past work history. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. Benefits offered:

• Paid time off
• Health insurance
• Dental insurance
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• Other types of insurance
• Retirement benefits or accounts
• Employee discounts

Job Type: Full-time Pay: $15.00 - $20.00 per hour Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient
• Private practice

Medical specialties:

• Dermatology
• Plastic Surgery
• Surgery

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Work Location: In person