Job Description

As a Fulfillment Lead Analyst you would be responsible for the management of customer correspondence processes, including, but not limited to management of collateral templates, template regulatory and business brand adherence, vendor template configuration and management, vendor template mapping, internal approval template management, and updates to administrative documents related to training and job aids. This position may also be involved with vendor and internal technical teams for the management of new and updated collaterals related to the Medicare book of business.How you\xe2\x80\x99ll make a difference in this role:

• Support Medicare books of business for external customer communications related to operational transactions (EOB, EOP, ID Card, etc.)
• Administer the installation and changes of assigned collaterals for internal Operations teams to external customers including but not limited to new template set-up, template updates, vendor technical mapping, template defect resolution, and project participation
• Act as the Annual Readiness lead to identify all materials requiring updates based on annual benefit, product, network changes or business requirements Provides standard professional advice and creates initial reports/analyses for review based on updates to regulatory or brand guidance
• Perform template configuration, data quality review, and validations
• Provide support and/or responding to inquiries and resolving issues of concern related to customer communications
• Actively participate in a team environment
• Develop and maintain a high-functioning documentation library for filing and vendor templates
• Manage collateral intake requests from business and compliance to ensure end to end process for appropriate completion and implementation

Qualifications:

• High School Diploma or GED
• 3+ years\xe2\x80\x99 experience documentation development in a professional environment, in a federally regulated industry preferred
• 1+ years Healthcare industry experience preferred
• Candidate should have excellent written and verbal communication skills
• Candidate should have strong MCS Skills; Word required, PDF/Adobe and Excel preferred
• Experience working in a cross-functional team environment
• Experience with Jira and agile methodologies is a plus
• Experience with Message Docs or Message Point authoring tool preferred
• Experience with vendor management and technical requirements is a plus
• Advanced organization and documentation skills
• Strong attention to detail, critical thinking and time management skills
• Ability to foster collaboration, value others perspectives and gain support and buy-in through partnership
• Ability to lead and influence in a matrixed environment is critical
• Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new types of projects
• Proven ability to collaborate with IT partners to deliver successful outcomes

This position is remote, work from home, and is expected to primarily have a schedule within normal business hours, Monday \xe2\x80\x93 Friday, or as business needs dictate.If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About Cigna HealthcareCigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

The Cigna Group