Job Description

We are seeking positive, outgoing, and customer focused people to join our team! Come be a part of a fun yet challenging team-oriented environment geared for entertaining the public... will provide all necessary training!

Responsibilities

Escapology Game Masters will ensure an excellent customer experience for everyone!
Additional responsibilities include:
Deliver an excellent and professional customer service experience Answering the phone (questions, scheduling, booking customers, etc) Meet and greet customers with a warm welcome and positive attitude Customer check-in (including waivers, payments, etc) Pre-game services (explains the rules, game, story, etc) Running multiple games at once (monitor, provide hints, support, etc) Communicating with the entire team and interacting with customers Deal with any issues effectively, efficiently, and graciously Post-game experience (game debrief, pictures, etc) Resetting game room quickly and correctly for next customers Cleaning and disinfecting game rooms and common areas around venue Perform general tasks around the venue to assist in its operation Upsell games and merchandise to customers Take direction from management and execute accordingly and effectively Maintain company standards (training, safety, apparel, etc)

Qualifications

Escapology Game Masters must possess excellent communication and customer service skills. The ideal game master is organized, detail-oriented, and enthusiastic about serving customers.
Additional qualifications include:
18 years of age or older High school diploma or equivalent preferred Availability to work evenings and weekends (including holidays); requires flexibility Outgoing and confident with good communication skills, and good at speaking to groups Ability to multitask and manage high pressure situations (problem solving, quick thinking) Takes directions well and completes tasks thoroughly without cutting corners Good initiative and does necessary tasks without needing prompting Has good attention to detail Able to work within a team and is a good team player Ability to stand for extended periods, bend, and regularly lift up to 20 pounds Ability to pass a background check Customer service and escape room industry experience preferred Experience with social media, marketing, event planning/management, electronics and computer/network technology, and basic handyman skills are a plus

Future

After successfully completing the training program, and as the team grows, other positions may be considered. We're all about employee development and support career advancement. Come be a part of this exciting adventure to help grow the premium live escape game franchise in Jacksonville... Time is of the essence!

About Escapology:

An Equal Opportunity Employer
Escapology is the fastest growing escape game franchise with over 90 venues operating around the world!
Job Type: Part-time
Pay: From $13.00 per hour
Benefits:
Employee assistance program Employee discount Flexible schedule Professional development assistance
Schedule:
Day shift Evening shift Holidays Monday to Friday Nights as needed Weekends as needed Weekends only
Experience:
Escape Game Master Work: 1 year (Preferred) Customer Service: 1 year (Required)
Work Location: In person