Job Description

The primary function of this role is to support our clinical telephonic nurse team by connecting calls to ensure we deliver upon our commitment and promises. HOURS will be M-F 10:30-7pm EST.Responsibilities

• Adhering to quality and production standards while complying with all applicable company, state and federal safety and environmental programs and procedures.
• Additional duties as assigned
• Following up on the individual workload and taking appropriate action when agreed targets are not met
• Works within a fast-paced environment
• Take initiative for problem solving with ability to multitask effectively and use critical thinking when working different task with the team
• Team-player enjoys working as part of a team.
• Actively working to maintain a co-operative and friendly working environment
• Taking ownership of difficult task work.
• Responding via the most efficient channel (e.g. phone, e-mail, letter, etc.)
• Demonstrate exemplary customer service skills
• Effectively manages timetocomplete job responsibilities and tasks.
• Prioritize work by knowing the most effective and efficient processes toaccomplishtasks, with a focus on continuous improvement

Qualifications:

• Must have a private dedicated workspace that is free of distractions
• High school diploma or GED
• 1 year of experience in call center preferred
• Ability to work in collaboration with a team
• Proficient in Typing
• Knowledge of MS Suite (Microsoft Excel, Microsoft Word, PowerPoint) Preferred.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About Evernorth Health ServicesEvernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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