Job Description

The General Manager is responsible for overseeing the operations, performance, and profitability of multiple apartment communities in their assigned portfolio. The General Manager will ensure that each community is managed according to the policies, procedures, and standards of IRT, and the expectations of both company leadership and residents. The General Manager will also lead, coach, and develop a team of on-site staff and collaborate with other departments to provide excellent customer service and resident satisfaction.

Duties include but are not limited to:

Manage the day-to-day operations of multiple apartment communities, including leasing, maintenance, marketing, accounting, and administration. Improving the overall financial performance of all properties within their portfolio by increasing revenue and controlling expenses while maintaining Company standards. Hire, train, motivate, supervise, and evaluate on-site staff and provide them with ongoing feedback and support. Prepare and administer annual budgets and financial reports for each community and provide variance explanations as needed. Developing and implementing marketing plans catered to the needs of each Community. Communicating effectively and on a regular basis with Senior Management to provide updates on Community operations and issues. Ensure that all staff members adhere to IRT Management, LLC policies. OR Ensure compliance with all local, state, and federal laws and regulations, including Fair Housing laws. Achieve occupancy, revenue, and expense goals for each community and monitor key performance indicators. Establish and maintain positive relationships with owners, residents, prospective residents, vendors, contractors, and other IRT personnel. Oversee and approve all lease-related paperwork and transactions. Resolve resident issues and complaints in a timely and professional manner. Conduct regular inspections of the communities and ensure that they are well-maintained, safe, and attractive. Prepare or supervise the timely and accurate preparation of all required reports. Prepare payroll reporting and verify accuracy of employee timesheets. Ensure orderly records are maintained on the community. Review accuracy and receipt of supplies and materials ordered. Provide approval for invoices submitted for payment. Coordinate and participate in resident events and activities to enhance resident retention and satisfaction. Oversee social media presence for each community and respond to online reviews and comments. Maintain courteous, helpful demeanor with owners, residents, prospective residents, co-workers, vendors, etc. Perform all other duties assigned by Regional Manager/Director of Regional Operations.

Requirements:

Bachelor's degree or equivalent experience in property management or related field. A minimum of 5 years of successful Property Management experience Strong financial acumen and analytical skills. Excellent leadership, communication, interpersonal, and organizational skills. Ability to work independently and as part of a team. Ability to multi-task, prioritize, and manage multiple projects and deadlines. Ability to analyze computerized rent rolls, receivable and payable reports, and monthly financial
reporting materials


Understanding basic use of Social Media (Facebook etc.) for its utilization in resident retention. Understanding of reputation management and familiarity with responding to online reviews. Proficiency in Microsoft Office and property management software. Knowledge of local market conditions and trends. Maintain working knowledge of Fair Housing laws, rules and regulations concerning apartment leasing and management. When required by state, the consultant must be licensed and maintain license in good standing. Complete on-going company education requirements as requested. Must have a valid Driver's License and dependable transportation. Ability to travel, day travel and overnight, up to 15%.

Pay range is $85,000 - $95,000 salary plus Quarterly Bonuses and Commissions


We are an Equal Opportunity Employer and committed to building a diverse and inclusive culture. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, familial, marital or veteran status, disability, or any other legally protected classes.