Job Description

Thanks for your interest in Children\'s Mercy!:Do you envision finding a meaningful role with an inclusive and compassionate team? At Children\xe2\x80\x99s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.Children\xe2\x80\x99s Mercy is in the heart of Kansas City \xe2\x80\x93 a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children\xe2\x80\x99s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital. Overview:The Gift Shop Senior Associate will be results driven and assist the Manager in overseeing the daily operations of the Gift Shop to help ensure smooth operations and maximize sales and minimize costs. They will enhance customer satisfaction, and assist management in training staff & volunteers in the Gift Shop Operations. These duties will include but are not limited to sales, labeling, assistance with inventory control, and merchandising. This position has significant impact in serving the customer and sales.At Children\xe2\x80\x99s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.Additionally, it\xe2\x80\x99s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children\xe2\x80\x99s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources. Responsibilities:Senior Associate assists management in overseeing the daily operations of the Gift Shop:

• Maintains a sales presence
• Ensures the store in well merchandised, clean and well organized
• Performs Shop functions including opening/closing procedures as well as operating all functions of the cash register
• Works with Gift Shop Leadership Team to effectively market Gift Shop to drive sales success, coordinates and promotes sales and other events
• Summarizes weekly report of merchandise needing to be reordered
• Responsible for assisting Retail Inventory Manager for ordering and maintaining select product lines
• - Inputs merchandise into Gift Logic POS system, coordinates with KS Gift Shop to ensure pricing coincides with AH merchandise
• Receives and checks in merchandise, unpacks items checking to make sure merchandise is not damaged
• Checks all items in shop to evaluate stocking needs, continually restocks Gift Shop as needed

Works with the Manager to appropriately train associates and volunteers:

• Engages volunteers and staff in the organization of store operations and allocates responsibilities. Provides guidance, supervision and training for staff and volunteers to maximize performance
• Reviews the "State of the Gift Shop" weekly news with volunteers upon the start of the volunteer shift
• Maintains a list of all volunteer birthdays and sends greetings via email
• Assists staff and volunteers in problem solving and conflict resolution with customers

Assists with marketing and merchandising the Gift Shop to drive sales success

• Assists in the planning and execution of in-store promotional events and displays
• Walks the sales floor regularly, talking to colleagues, customers and identifying needs and wants
• Responsible for working with Retail Inventory Manager to execute a merchandising plan for the sales floor
• Identifies strategies to best promote new merchandise
• Collaborates with Retail Inventory Manager to identify slow sellers and merchandise which needs to be marked down. Strategizes on placement of sale merchandise
• Assists Manager with promotion of logo sales to off-site locations and reconciling the inventory and sales

Responsible for managing all logo request transfers:

• Processes all logo transfer requests from AH to KS Gift Shops
• Processes all logo transfer requests to CM off-site locations
• Maintains a log book of all transfer transactions
• Responsible for investigating problems with logo transfers. Identifies potential problems with the process and makes recommendations to Leadership Team for improvement

Qualifications:

• Associate\'s Degree and 3-5 years experience or
• High School diploma, or equivalent, and 5-7 years experience

Benefits at Children\'s Mercy:The benefits plans at Children\xe2\x80\x99s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.Starting Pay:Our pay ranges are market competitive. The pay range for this job begins at $19.23/hr, but your offer will be determined based on your education and experience.Remote Work/Work from Home:This position is not eligible to work remotely, which means that the person hired will be required to work onsite at one of our Children\xe2\x80\x99s Mercy locations and may not work from home.EEO Employer/Disabled/Vet:Children\xe2\x80\x99s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children\xe2\x80\x99s Mercy is smoke and tobacco free.Our commitment to Diversity & Inclusion:CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it\xe2\x80\x99s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.

Children\'s Mercy