Job Description

Welcome!

We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Make your next career choice a confident one.

Qualifications

Position Qualifications

• High school diploma or equivalent (GED)
• 2 years of operations experience or financial services experience
• 1 year customer service experience in a telephone and face-to-face environment
• 1 year of experience working with Microsoft Office Products (Outlook, Word and Excel)

Global Funds Transfer Wire Investigation Associate
The Global Funds Transfer Wire Investigator uses analytical skills to independently research, process and resolve investigation cases. Investigations include disputed transactions and processing errors related wire transfers.

Position Competencies

Successful incumbents possess integrity and trust, listening skills, problem solving skills, are focused on the customer, have a drive for results and strong business acumen and are excellent at prioritizing and managing work.

Position Responsibilities:

• Performs tasks related to customer dispute resolution and balancing of transaction processing errors, with a working knowledge of research and resolution processes specific to Enterprise Payments Investigations.
• Performs analysis, troubleshoots, and resolves case types in one of the following channels: Visa, ACH, Wire, or Paper Investigations.
• Responsible for individual workload and contributing to resolution of team workload.
• Escalates more complex cases to a specialist or manager in a timely manner.
• Communicates effectively and professionally in all interactions, written and verbal, with staff, management, and customers.
• Meets all departmental deadlines, service level agreements, and Key Performance Measures (KPM).
• Demonstrates transformation behaviors and contributes to the overall good of the team/department.

Work Hours

11:00am - 7:00pm Monday - Friday

WorkBest Job Category

Category B - 3-4 days in office on designated days/1-2 days remote

Work Location(s)

Livonia Operations Center

About Comerica

We know that our employees are critical to our overall success. We are dedicated to investing in their future to maintain long-term relationships for lasting commitments. One of the ways we do this is to offer a comprehensive package of compensation and benefits programs which are regularly reviewed to maintain them at competitive levels. Your salary will be commensurate with your work experience.

Upon offer, Comerica conducts a comprehensive background and fingerprint check.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned by the Business Bank, the Retail Bank, and Wealth Management. Comerica\'s more than 9,000 colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica