Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid



Behavioral Insurance (BI) is a critical element of Manulife\xe2\x80\x99s global strategy and a key differentiator in the Life Insurance market. Manulife has established itself as a leader in this space in the markets where we operate. It is a catalyst for growth, transformational levels of customer engagement, improved policy holder behavior, and a source of greater customer lifetime value.

Reporting to the Head of John Hancock Vitality Program, the Global (BI) Strategic Initiatives Director is responsible for initiating and overseeing/executing BI projects with strategic impact on the Manulife\xe2\x80\x99s businesses across all geographies. This position will mobilize resources and functions across BI and across the company to fulfill strategic BI business initiatives and deliverables.

Key Accountabilities

• Initiate and execute Global and local Behavioral Insurance (BI) strategic projects and initiatives with aim towards achievement of both business goals and customer centricity.
• Establish and monitor post-implementation success metrics and make recommendations based on the results.
• Provide supervision of smaller projects to ensure successful completion within proscribed time frames and budgets to maintain peak operating performance levels.
• Ensure that systems, procedures and controls are in place to reduce business risks and produce operational efficiencies.
• Track all issues, decisions and actions.
• Identify issues, escalate as required, and recommend solutions to keep projects on track.
• Present and communicate to leadership on the status of the strategic initiatives regularly to insure they remain informed of progress.
• Work closely with internal partners and stakeholders to ensure initiatives meet strategic business goals, such as: Distribution, Actuarial, Finance, Marketing, PR, IS, Regulatory, Legal, Compliance, Tax, etc.
• Actively manage external partner and stakeholder relationships, expectations, and their delivery, including involvement in commercial agreements, financial arrangements, establishing and monitoring of KPIs and SLAs.
• Keep current on industry and adjacent industry trends. Bring forth options and recommendations to management including creative ways to keep the global programs fresh and current.
• Act as a Global BI program/platform SME.
• Work with stakeholders to help prioritize the most high-impact and time-sensitive needs of the business and customers.

Job Requirements

• University degree. MBA or another business-oriented post-graduate education would be an asset
• 10+ years of progressive business analysis, strategic planning, and/or project management experience supporting large size and critical projects
• Proven expertise in leading components of large size and critical projects or assignments, delegate structured assignments and monitoring progress and assessing success metrics
• Demonstrated successful strategic thinking, policy development and implementation experience
• Superior organizational, time, and project management skills
• Superior understanding of business, operational, and sales processes
• Superior influencing and interpersonal skills
• Expertise in evaluating feasibility or practicality of ideas and options, assess risks and trade-offs and, make informed and timely decisions
• Strong leadership skills with ability to motivate and influence associates at all levels and at a distance
• Ability to work coordinate the objectives and work efforts of stakeholders in matrixed environment
• Ability to motivate and collaborate professionally with external partners and vendors
• Highly developed communication, relationship, and presentation skills
• Ability to effectively communicate with and present concepts to all levels of management
• Superior conceptual, analytical and problem-solving techniques
• Proven ability to exercise judgment in assessing business risks and prioritizing competing business issues
• Superior flexibility in the face of ambiguous situations, shifting demands and challenging work environments
• Excellent initiative and ability to commit to a course of action in the face of risks and uncertainty

Competencies

• Collaboration: Fosters productive working relationships across business functions to achieve collective business goals
• Communication: Expresses ideas and shares information clearly and concisely, modifies approach as necessary
• Influence and Persuasion: Moves others towards a point of view using compelling rationale
• Growth Mindset & Enable Change: Demonstrates curiosity, generates ideas, and proposes solutions
• Executing with Excellence: Excels in delivering sustainable results
• Adaptability: Effectively adapts to change to achieve results in an evolving environment
• Solution Focused: Owns assigned tasks from inception to resolution, makes timely recommendations and decisions where appropriate

Decision Authorities:

• Act as an extension of leadership on many key strategic initiatives which cut across multiple functional groups.
• Prioritize work deliverables and small initiatives for internal clients based on changing business needs (deadlines, costs, scope of projects)
• Manage internal and external resources to achieve targets
• Day to Day operational decision-making authority
• Owns recommendation to senior management on actions to take pertaining to product

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture

We lead with our Values every day and bring them to life together. * Boundless opportunity

We create opportunities to learn and grow at every stage of your career. * Continuous innovation

We invite you to help redefine the future of financial services. * Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives. * Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as \xe2\x80\x98MFC\xe2\x80\x99 on the Toronto, New York, and the Philippine stock exchanges, and under \xe2\x80\x98945\xe2\x80\x99 in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location Boston, Massachusetts

Salary range is expected to be between $111,900.00 USD - $201,420.00 USD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

I I I I I

Company: John Hancock Life Insurance Company (U.S.A.)

Manulife