Job Description

Additional Information
Job Number25029990
Job CategoryRooms & Guest Services Operations
LocationCourtyard Philadelphia Lansdale, 1737 Sumneytown Pike, Lansdale, Pennsylvania, United States, 19446
ScheduleFull Time
Located Remotely?N
Position Type Non-ManagementPOSITION SUMMARYOur jobs arenxe2x80x99t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a xe2x80x9cguest firstxe2x80x9d mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.No matter what position you are in, there are a few things that are critical to success xe2x80x93 creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists xe2x80x93 to get it right for our guests and our business each and every time.PREFERRED QUALIFICATIONSEducation: High school diploma or G.E.D. equivalent.Related Work Experience: No related work experience.Supervisory Experience: No supervisory experience.License or Certification: NoneMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Courtyard, wexe2x80x99re passionate about better serving the needs of travelers everywhere. Itxe2x80x99s what inspired us to create the first hotel designed specifically for business travelers, and itxe2x80x99s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. Wexe2x80x99re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve xe2x80x93 all while having fun.In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,xe2x80x8b begin your purpose, belong to an amazing globalxe2x80x8b team, and become the best version of you.

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