Job Description

There's no organization quite like the Theodore Roosevelt Medora Foundation (TRMF). We're a premiere tourism operation-and we're a 501c(3) non-profit. We welcome hundreds of thousands of guests to an exciting, diverse lineup of entertainment, historical, and educational attractions-and we work tirelessly to connect people to Medora for positive life changing experiences.TRMF was established in 1986-but our story begins before that. In 1962, nationally renowned businessman Harold Schafer took an interest in a historic old town named Medora. He loved its history, its striking location, and its potential to inspire others. So, he began revitalizing the old town: he restored a historic hotel, brought the Medora Musical to town, and so much more.It was 1986 when the Schafer family, with Harold ready to retire from business, donated all they'd created in Medora to establish the non-profit Theodore Roosevelt Medora Foundation.In the years since, we have grown from a staff of a handful of folks to more than 90 full-time employees, with hundreds more seasonal workers and over 650 volunteers. We have awarded hundreds of thousands of dollars' worth of scholarships to our staff. The Medora Musical has earned the attention of The New York Times. And we have earned a reputation as the #1 tourism and hospitality provider in North Dakota.We are a team of people who draw inspiration from Medora. We deeply respect this place, and the people we meet here. We deliver excellence in hospitality. We work with creativity and integrity. We are a family that values family.We are the Theodore Roosevelt Medora Foundation.Summary/ObjectiveThe Guest Experience Specialist will actively engage with guests around Medora, assisting them with personalized services such as dinner and entertainment recommendations, event suggestions, and transportation arrangements. This role requires strong communication and interpersonal skills to connect with guests, proactively address their needs, and provide tailored recommendations to enhance their experience. The ideal candidate will create positive, memorable interactions throughout the area, ensuring guest satisfaction and encouraging them to explore all that Medora has to offer.Supervisory Responsibilities

• None

Duties/Responsibilities

• Provide information regarding the area, including directions, attractions, shopping, nightlife, or recreational opportunities.
• Arrange sightseeing and Medora Musical Backstage Tours.
• Acquire tickets to the Medora Musical and Old Town Show Hall events.
• Communicate with guests on various options for entertainment, food, and lodging.
• Ensure guest satisfaction through ongoing communication and relationship management, resolves any issues that may arise post-sale.
• Keep current on marketing information and materials including local events and attractions in the Medora area.
• Attend various department meetings and training sessions.
• Consistently interact with guests throughout the TRMF properties and venues.
• Perform other related duties as required.

RequirementsRequired Skills/Abilities

• Proficiency in English; knowledge of other languages is a plus.
• Customer service driven with outstanding communication and active listening skills.
• Excellent sales skills.
• Excellent organization skills and attention to detail.
• Excellent problem-solving and critical thinking skills.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to work flexible hours.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalent required.
• Previous experience preferred.

Work EnvironmentEvenings, weekends, and holidays required as needed.Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to walk or stand for prolonged periods to serve guests.
• Ability to lift, balance, and carry up to 25 pounds to transport food, beverage, and dishware.
• Prolonged periods of standing.
• Occasional periods of sitting at a desk and working on a computer.
• Ability to remain calm under pressure and deal with unexpected situations.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Must be able to work long hours, including evenings, weekends and holidays as required.

AAP/EEO Statement?It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable accommodation for qualified individuals with disabilities.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.?Benefits (full-time employees)MedicalDentalVision401(k)401(k) matchVacationSickParental LeaveOn-site cafeteria with free meals during seasonal operationsEmployee discount at TRMF retail and food service establishments and Bully Pulpit Golf Course

Theodore Roosevelt Medora Foundation