Job Description

At the Children\'s Museum of Denver at Marsico Campus, we believe in kid-powered learning. We work hard every day to create extraordinary experiences that champion the wonder and joy of childhood. To accomplish this mission, we bring together a dynamic team of talented individuals whose passions range from exhibit design to the culinary arts, from developing engaging educational programs to offering only the best in customer service. If you like to work hard and play hard, we want to hear from you! We offer competitive wages and a supportive, rewarding and FUN work environment.

The Children\'s Museum has an opening for a Guest Services Associate to ensure a positive guest experience while welcoming and checking-in all guests to the Museum. It is the role of the Guest Services Associate to support all admissions, retail, and cafe, operations while creating a presentable, welcoming environment through exemplary guest service.

Position Specifications: Part time, 16 hours a week - Friday and Sundays required

Rate: $18.50/hour (additional $1/hour for Bilingual proficiency)

Benefits: 401(k) Retirement Plan with eligibility to contribute after a 3-month waiting period (must be 21 years of age). Employee assistance program. Free parking, free family membership to the Museum, discount to the Museum gift shop and caf\xc3\xa9.

Responsibilities

\xc2\xb7 Greet and welcome adults and children, engage in conversation, and accurately answer guest questions regarding all aspects of the Museum

\xc2\xb7 Maintain clean, safe and inviting environments in all Museum spaces

\xc2\xb7 Actively address guest feedback and work to improve overall guest experience

\xc2\xb7 Maintain current knowledge of all programming, special events, and exhibits schedules

\xc2\xb7 Follow opening and closing procedures for effective and accurate museum operations

\xc2\xb7 Operate and maintain knowledge of Museum\'s point of sale system

\xc2\xb7 Support membership sales, including active selling, taking payment, and data entry

\xc2\xb7 Support cafe and gift shop including cashiering, stocking, cleaning, merchandising and food safety

\xc2\xb7 Assist in training new employees when assigned

\xc2\xb7 Answer and direct incoming calls, as necessary

\xc2\xb7 Coordinate with and support volunteers throughout the Museum

\xc2\xb7 Support floor operations and programming initiatives as necessary

\xc2\xb7 Strong commitment to the Museum\'s mission, vision and values of diversity, equity, access and inclusion

\xc2\xb7 Other duties as assigned

\xc2\xb7 Strong commitment to the Museum\'s mission, vision and values of diversity, equity, access and inclusion

\xc2\xb7 Ability to communicate with guests and co-workers in direct, respectful and confident manner

\xc2\xb7 Ability to work effectively and accurately in a fast paced environment while maintaining excellent guest service

\xc2\xb7 Clean, neat, and professional appearance

\xc2\xb7 Cash handling, cash register and point of sale experience

\xc2\xb7 Ability to maintain a clean work environment

\xc2\xb7 High energy and interest in engaging with visitors while moving throughout the Museum

\xc2\xb7 Fluent English proficiency: writing, reading and speaking skills. Bilingual Spanish preferred

\xc2\xb7 Minimum of 18 years of age

\xc2\xb7 High School diploma or equivalent required

\xc2\xb7 Must pass criminal background check and Museum screening process.

\xc2\xb7 Proof of COVID-19 vaccination status or submission of a weekly negative COVID-19 test results is required. Requests for reasonable accommodations will be considered.

PI222080734

Childrens Museum of Denver Inc