Job Description

Zachary Piper Solutions is seeking a Service Desk Analyst to provide Tier I/II IT support on a 5-year DoD program in Arlington, VA. The Service Desk Analyst will be responsible for managing tickets in BMC Remedy and resolving Active Directory, Windows 10, Cisco, mobile devices, other IT issues for VIPs and other end users.

2 Shift Options (Onsite Work in Arlington, VA):

\xc2\xb7 Monday-Friday: 6AM - 3PM EST

\xc2\xb7 Tuesday-Saturday: 6AM - 3PM EST

Responsibilities of the IA Analyst include:

\xc2\xb7 Using BMC Remedy to keep an eye on and escalate help desk support ticketing systems

\xc2\xb7 Solve tier I and tier II system queries, requests, incidents, software setup, printer support, and hardware support problems

\xc2\xb7 Troubleshoot, test, analyze, and maintain various network systems such as LAN, WAN, and Internet systems

\xc2\xb7 Answer questions for users via phone, email, live chat, and instant message

Qualifications for the IA Analyst include:

\xc2\xb7 2+ years of IT Support, Help Desk, Network Administration, and/or Mobile Device Management Experience

\xc2\xb7 Experience providing technical support for software applications, mobile devices, hardware, and network systems

\xc2\xb7 Technical support experience with hardware, network systems, mobile devices, and software applications

\xc2\xb7 Knowledge of the majority or most of the following systems: BMC Remedy, ServiceNow, Active Directory, SharePoint, Windows 10, Cisco Routers/Switches, Palo Alto, Intune, Purebred, Adobe, etc.

\xc2\xb7 Active DoD Secret or Top-Secret Clearance

\xc2\xb7 IAT Level II Certification (Sec+, CCNA, CySA, GSEC, GICSP, CND, SSCP)

Compensation for the IA Analyst includes:

\xc2\xb7 Salary Range: $60,000 - $70,000 *depending on experience & non-negotiable above $70k*

\xc2\xb7 Full Benefits: Cigna Medical, Dental, and Vision, 401k, etc

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Zachary Piper Solutions