Job Description

Recruiter

Casey James



About BAE Systems
Recognized annually as a Top Workplace in Utah consecutively since 2018, employees at BAE Systems enjoy an exceptional work culture, employment stability, growth opportunities, and job satisfaction knowing they are helping to protect the country through the development of the most technological advancements in our nation\'s history. Our work culture thrives on hard work, innovation, diversity, equity, and inclusion.

About This Job
Air and Space Force Solutions, a business unit within BAE Systems, has an opening for a Help Desk Analyst I at our Hill Air Force Base, Utah location. The selected candidate will join our Information Services team and have an important role in supporting our mission of Strategic Deterrence through continual improvement and innovation. The position will have the following duties and responsibilities:

• Resolve technical problems in a call center/help desk environment
• Work with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
• Resolve access requests for user accounts and other desktop support functions
• Where possible, use automated tools and scripts to improve efficiency and accuracy
• Provide technical assistance, training and system documentation for users to promote efficient operation of applications
• Perform other duties as assigned

What\'s In It For You

• Competitive wages
• Medical
• Dental
• 401k
• Paid time off
• Work/life balance
• Career development
• Tuition reimbursement
• Mentorship opportunities
• Rewards & recognition

Work Location
Hill Air Force Base, Utah

Travel

Clearance Requirement
The applicant must be able to obtain and maintain a Top Secret clearance. An active Top Secret clearance is preferred.

Certification Requirement
If not already DoD 8570 IAM Level I compliant, must receive CompTIA Security+ or other DoD 8570 - IAM Level I certification within six months of employment.

Citizenship Requirement
Applicant must be a U.S. citizen.

Salary Max Point

72540

Clearance Level - Must be able to obtain for position

Top Secret

Shift

1st Shift

Business Area

ASFS Strategic Systems

Required Skills and Education

Required degree and years of relevant experience for this position are as follows:

• High School Diploma with 4+ years of relevant experience
• BS/BA Degree and 0 years of relevant experience
• MS/MA Degree and 0 years of relevant experience

The successful applicant will be able to work independently, demonstrate strong initiative, and possess the ability to organize daily tasks with minimal supervision while demonstrating the following:

• Excellent customer support skills
• Experience with Active Directory, desktop support, and ticketing systems
• Experience working in a Service Desk/Help Desk team environment

Clearance Requirement
The applicant must be able to obtain and maintain a Top Secret clearance. An active Top Secret clearance is preferred.

Certification Requirement
If not already DoD 8570 IAM Level I compliant, the applicant must receive CompTIA Security+ or other DoD 8570 - IAM Level I certification within six months of employment.

Citizenship Requirement
Applicant must be a U.S. citizen.

Company

TST_BAE Systems Tech Sols&Svcs Inc

Postal Code

84056

Regular or Temporary

Regular

Posting Requirements

Internal/External

Department

0CABA0_Information Services

About BAE Systems Intelligence & Security

BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it\'s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you\'ll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.

Job Family

Help Desk

Preferred Skills and Education

• Bachelor\'s degree in a technical field
• Experience with Atlassian Jira and Confluence
• Experience supporting a DoD customer
• Experience working on a Service Desk or Help Desk team, with demonstrated excellence in customer service

Salary Min Point

42660

Travel Percentage

0%

EEO Career Site

Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression

ITAR: U.S. Citizen or Green Card Required

Yes

Typical Education and Experience

Typically a High School Diploma and 4 years work experience or equivalent experience

Job Category

Engineering & Technology

BAE Systems