Job Description

Are you looking to get your foot in the door with a major financial institution here in Delaware? Do you have at least 2 years of expereince in customer service support and technical support? If you answered yes to both of those questions, you may be interested in our Help Desk Support role in Newark. If you\'re interested, take the next step in your career and apply today! HOURS: Monday-Sunday; 7am-10pm (You must be available for an 8 hour shift within these hours. A permanent schedule will be assigned after training)

salary: $18 - $18.52 per hour
shift: First
work hours: 7 AM - 10 PM
education: High School

Responsibilities

• Provides product support for Branch Offices to ensure all necessary tools, training and adequate client experience are being provided.
• Support includes daily interaction with Branch Offices, operational and customer service teams within the home office.
• Service inquiries from the branch offices include enrollment, tutorial instruction and maintenance of accounts.
• Effectively managing daily business objectives with phone volume and service level management through the company Service Lines.

The essential functions of this role include:

• working weekends

Skills * Verbal Communication

• Responsiveness
• Basic Software Skills
• Written Communication
• Customer Service
• Help Desk
• Technical Support (2 years of experience is required)
• Multi-tasking
• Decision Making
• Banking Operations

Qualifications * Years of experience: 2 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you\'re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate\'s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad\'s client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Randstad