Job Description

Job CategoryServices GroupStore Number or Department100012 Remote - HawaiiThe Home Services Experience Assistant Manager is directly responsible for day-to-day management of driving home channel fulfillment consistency, efficiency and quality of work completed by Best Buy/Geek Squad employees in their assigned area. This role ensures standard operating procedure execution and positively impacts client loyalty. They help employees deliver operational effectiveness while growing the business.Key Responsibilities

• Drives a positive customer experience by building relationships and providing solutions to their needs.
• Conduct regular reviews with Agents to develop them and close performance gaps.
• Develops area and individual action plans to overcome performance gaps.
• Conducts performance appraisals and makes pay recommendations.
• Ensure safety procedures are communicated proactively and followed by Agents.
• Creates consistency in service execution, ultimately protecting and growing the brand.
• Provides teachable point of view for new processes, procedures, business segments, and areas of focus.
• Develop and maintain pertinent partnerships to drive business results and improve the client experience.
• Controls costs and delivers productivity goals by analyzing business trends on a daily, weekly, monthly basis,
• Ensures necessary licenses and permits are obtained to properly fulfill work without risk of disruption to business.
• Validates inventory management processes are followed to minimize shrink and ensure
• proper levels of inventory.

Basic Qualifications

• 1 year of leadership experience including supervision of direct and indirect reports, coaching, training, recognition, and managing business outcomes OR 1 year of military equivalent
• 1 year of consumer electronics or appliance industry experience
• Current, valid driver's license
• Be at least 21 years of age
• Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
• Acquire and maintain any state or local licensing, as required, within 90 days of hire

Preferred Qualifications

• 1 year of experience managing a remote workforce
• 1 year of consumer electronics repair or installation experience

What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.Our benefits include:

• Competitive pay and PTO package
• Generous employee discount
• Physical and mental well-being support
• Robust benefit package

About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.xe2x84xa2Best Buy is an equal opportunity employer.Req #972177BRZip96813Job LevelManagerEmployment CategoryFull timeBrandGeek SquadSearch CategoriesGeek Squad, RetailMinimum Pay52,500.00BenefitsBest Buy offers a range of benefits to support your overall well-being, as outlined in the . Eligibility may vary.Worker TypeRegularMaximum Pay91,000.00

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