Job Description

Port City Veterinary Referral Hospital is seeking a Hospital Services Manager - Specialty to help lead and grow our well-established 24/7 emergency and specialty veterinary hospital. This position will manage all operational aspects of at least three specialty clinical departments and serve as a key member of the Hospitals leadership team, reporting to the Hospital Director. Port Citys specialty departments currently include Surgery and Anesthesiology, Ophthalmology, Internal Medicine, Medical Oncology, Cardiology, Radiology, and Neurology. This position requires on-site work in our hospital in Portsmouth, New Hampshire.

Our Hospital Services Manager - Specialty will have the opportunity to put her/his outstanding leadership skills to great use with one of the most prestigious specialty veterinary hospitals in New England. This position offers the chance to make an immediate and lasting impact on staff, clients, and patients while at the same time being part of our national network of veterinary hospitals across the country.

The responsibilities of the Hospital Services Manager - Specialty include:

People Management

• Demonstrate exceptional Leadership skills throughout the employment lifecycle with the ability to manage a diverse workplace environment and ensure all employees are provided the opportunity for growth and development.
• Act as the hiring manager for positions within the assigned departments and work with Talent Acquisition to recruit and hire outstanding candidates, while managing labor against budget.
• Set performance standards and follow-up through monitoring, assessing, reviewing and evaluating employee performance based on established standards. Recommend promotions, awards, and corrective actions as needed.
• Manage complex relationships and resolve misunderstandings or conflicts that may surface between departments in the Hospital or within individual departments.
• Work with department Supervisors to develop staff schedules while ensuring proper cost controls.
• Conduct regular staff meetings and prepare agendas.

Operational Excellence

• Assess and optimize administrative and operational workflows within the departments, utilizing a continuous process improvement mindset.
• Develop a culture of customer service excellence through mentorship, training, and deliberate culture change initiatives.
• Support employees in their pursuit of clinical excellence in conjunction with Hospitals Learning & Development resources.
• Engage in real-time resource allocation; develop staff schedules (clinical and non-clinical) while managing labor against budget.
• Maintain responsibility for departments financial performance (profit/loss).
• Manage projects, as assigned, by Hospital leadership.

Education, Skills and Experience:

• Candidates will have a Bachelors degree and/or significant leadership experience.
• Veterinary industry experience is not required but may be a benefit. A comfort level working within a clinical setting will be necessary.
• Strong interpersonal skills, the ability to develop employees, be a problem solver, outstanding communicator, and have the ability to maintain a positive working atmosphere that supports an exceptional client experience.
• Previous experience in hands-on hospital administration or retail experience may help a candidate to be successful in this role.

Benefits of Working at Port City Veterinary Referral Hospital:

Port City is part of the Ethos Veterinary Health network of hospitals, providing our employees the opportunity to be part of a larger network of hospitals, but still maintaining our distinctive identity. The focus of Ethos is on advancing veterinary medicine, along with providing high quality, compassionate care, which improves the lives of patients and their human companions.

Benefits start on first day!! Compensation is based on experience and skill level. Full-time benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.

Thank you for reading our posting!

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

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Ethos Veterinary Health