Host/customer Service Specialist
Newcastle, CA, United States
Job Description
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Job Summary: Join our prestigious wine tasting room in Newcastle, California, as a Host/Customer Service Specialist. We are seeking an enthusiastic, solution-oriented individual with a strong passion for customer service to ensure our guests have an exceptional wine-tasting experience. Key Responsibilities:
- Guest Reception and Hosting: Warmly welcome guests, provide an overview of our offerings, and create a welcoming and elegant atmosphere.
- Customer Service: Deliver top-tier customer service by addressing guest inquiries, resolving any issues promptly, and ensuring an unforgettable experience.
- Guest Management: Utilize reservation software to review, add, and edit reservations, re-assign tables, and manage capacity. Utilize POS software to complete transactions and update customer details.
- Wine Presentation: Educate guests about our wine selections, including tasting notes, vineyard history, and winemaking processes.
- Sales Support: Assist with sales, including recommending selections, processing transactions, and packing purchases.
- Event Coordination: Support special events and private tastings, ensuring all details are executed flawlessly.
- Physical Duties: Maintain the cleanliness and organization of the tasting room, stock wine and supplies, and lift up to 40+ pounds as needed.
- Team Collaboration: Work cohesively with team members to create a seamless experience for guests.
- Customer Service Excellence: High degree of customer service skills with a friendly, approachable demeanor.
- Technical Proficiency: Experience with POS systems and Reservations software; tech-savvy with the ability to troubleshoot and learn new systems quickly.
- Problem-Solving: Passion for solution-oriented problem solving, ensuring guest satisfaction.
- Physical Stamina: Ability to stand for up to 6 hours and perform physical tasks such as lifting and stocking.
- Communication Skills: Excellent verbal communication skills and the ability to engage with guests in a professional manner.
- Interest in Wine: Genuine interest and knowledge in wine and winemaking, with a willingness to learn and share with guests.
- Flexibility: Must have weekend and evening availability to meet the needs of our guests and events.
- Age Requirement: Must be 21 years of age or older due to the nature of the position.
- Competitive pay and potential for tips
- Employee discounts on wine and merchandise
- Opportunities for professional development and wine education
- Dynamic and supportive team environment
- Evening shift
- Every weekend
- Are you available to work the following shifts: Weekends and Evenings?
- High school or equivalent (Preferred)
- Customer service: 2 years (Required)
- POS: 1 year (Preferred)
- California Drivers License (Required)
- Newcastle, CA (Required)
- Newcastle, CA: Relocate before starting work (Required)
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Job Detail
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Job IdJD4384810
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNewcastle, CA, United States
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EducationNot mentioned