Job Description

Were looking for a positive and professional Hotel Front Desk Receptionist to deliver an exceptional experience to every guest at our hotel. Youll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities:

Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Field customer complaints when necessary
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Communicate with housekeeping to make sure guest rooms are ready
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Qualifications:

1+ year of hotel industry experience or related job preferred
Has experience answering telephone calls and troubleshooting stressful situations
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
High school graduate, GED recipient, or equivalent
Has previous experience or working knowledge of Microsoft Office and reservation management systems

About Company:
With 53 rooms located in the heart of this beautiful region, Bluebird Sunapee is the perfect, affordable lodging option for families and friends looking to explore everything the area has to offer in all four seasons.

A year-round destination, the Sunapee area of New Hampshire offers everything from 3-season canoeing, biking, and hiking to alpine skiing and snowboarding, ice fishing, and snowshoeing. With the Mt Sunapee State Park on Lake Sunapee just a short walk behind the hotel and Vail's Mount Sunapee Ski Resort just across the street, Bluebird Sunapee is in the center of the region's best activities.

Bluebird Sunapee