Job Description

Assistant Floor Supervisor

SUMMARY: Responsibilities include but are not limited to ensure all hotel rooms are cleaned and maintained according to the highest levels of cleanliness. Motivate guest room attendants and support team members in meeting their assigned responsibilities
PRIMARY RESPONSIBILITIES
1. Inspect guest rooms, verify and report the status and/or discrepancies of rooms and enter into property management system as needed.
2. Always conduct yourself in a manner that reflects a positive and professional image. Make eye contact, smile and greet guest when seen.
3. Respond to customer complaints and special requests.
4. Train guest room attendants and house persons as needed with HotSos issues.
5. Respond to calls for damage, repair or replacement of equipment necessary for GRA\xe2\x80\x99s to do job.
6. Motivate team members and resolve and issues that occur.
7. Establish and educate staff on cleanliness, tidiness and hygiene standards.
8. Must have a good understanding and working knowledge of chemical and cleaning supplies and techniques/equipment to include SDS and OSHA guidelines.
9. Ability and willingness to respond to emergency situations.
10. Other duties as assigned

ADDITIONAL RESPONSIBILITIES
Performs other duties as directed by management.


KNOWLEDGE AND SKILL REQUIREMENTS

1. Ability to communicate effectively with guests, team members and management in English in both written and verbal form.
2. Ability to occasionally reach above head in performance of duties
3. Maintain complete knowledge of and comply with, all departmental policies/service procedures/standards and ensure they are followed.
4. Ensure linen closet id maintained clean and orderly.
5. Must be able to present a well groomed appearance.
6. Attention to detail and excellent organizational skills.
7. Must be able to respond calmly and make rational decisions when dealing with guest and employee conflicts.

WORKING CONDITIONS
Must be able to tolerate cleaning chemicals and work in areas containing second hand smoke and a noisy environment.
Work may require evening, early morning, holiday and weekend schedules. May require the ability to stand, walk, bend, lift, sit and reach for extended periods of time.
Requires regular and predictable attendance.
Must be able to maneuver in hotel areas, up/down stairs and reach above shoulder level. Must be able to push/pull and carry 75 pounds.

QUALIFICATION STANDARDS:
EDUCATION: High school diploma or GED (general education diploma)
1 Year experience in housekeeping department within hospitality industry preferred

Physical Requirements

General Expectations Devote himself/herself to insuring satisfaction to customers. Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company\xe2\x80\x99s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well with others and be a positive influence on employee morale. Uphold the company\xe2\x80\x99s non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required.