Job Description

Staybridge IHG Ann Arbor Job description fresh, clean, and styled to impress
The benefits\xe2\x80\xa6

• Hotel discount at locations worldwide!
• Paid time off and holiday pay incentives!
• Professional development and promotion opportunities!
• Flexible schedules for full-time and part-time work!
• Full benefit options available for full-time associates!

Purpose
Room Attendants make a long-lasting impression and greatly influence the total guest experience. Cleaning each hotel guest room and public area to brand standard ensures a welcome and relaxing environment for our guests while they\xe2\x80\x99re away from home. Room Attendants create beautiful spaces and have great attention to detail, making sure each element of the room is prepared for guest arrival or return. The primary responsibility of a Room Attendant is to deliver and exceed guest expectations, clean and style hotel rooms and public areas to brand standards, promptly address guest requests, and work collaboratively to resolve guest challenges.
What you\'ll be doing...

• Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.
• Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.
• Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Take ownership to resolve guest challenges, working collaboratively with the hotel\xe2\x80\x99s Guest Services team and hotel leadership.
• Always* maintain professionalism* consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by hotel leadership.

Success Factors...

• Effective verbal and written communication skills
• Must be able to speak, read, and write in primary language(s) used in the workplace
• 8+ hours per day; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds occasionally
• Reach, bend, stoop, and pivot frequently throughout the workday

Job Type: Full-time Pay: $16.00 - $18.00 per hour Expected hours: 32 per week Benefits:

• Employee discount
• Health insurance
• Paid time off

Shift:

• 8 hour shift

License/Certification:

• Driver\'s License (Preferred)

Work Location: In person