Job Description

HOUSEKEEPING SUPERVISOR

Residence Inn Norfolk, 227 West Brambleton Ave, Norfolk, Virginia, United States of America Req #2462

Friday, June 16, 2023

The Housekeeping Supervisor at the Residence Inn by Marriott Norfolk Downtown is responsible for ensuring that all housekeeping activities are carried out professionally, to standards, and at the highest level of service. The Housekeeping Supervisor will achieve desired outcomes through the creation, development, and maintenance of competent, motivated, and empowered team.

Responsibilities:

• Inspect work performed to ensure that it meets specifications and established standards
• Plan and prepare employee work schedules
• Perform or assist with cleaning duties as needed
• Investigate complaints about service and equipment and take corrective action
• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner
• Check equipment to ensure that it is in working order
• Inspect and evaluate the physical condition of the rooms and determine maintenance needs
• Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces
• Instruct staff in work policies and procedures, and the use of equipment
• Order and purchase equipment and supplies as needed
• Forecast necessary levels of staffing and stock at different times
• Evaluate employee performance, and recommend personnel actions such as promotions, transfers, and dismissals
• Confer with team to resolve performance and personnel problems, and to discuss company policies
• Implement operational standards and procedures for the department
• Recommend changes that could improve service and increase operational efficiency
• Maintain required records of work hours, budgets, payrolls, and other information
• Screen job applicants, interview, and hire new team members
• Supervise in-house services such as laundry
• Advise the front office of rooms ready for occupancy
• Perform financial tasks such as estimating costs and preparing and managing budgets
• Prepare activity and personnel reports, and reports containing information such as occupancy, hours worked, facility usage, work performed, and departmental expenses
• Inspect and clean all appliances, including coffee maker

• High school diploma or equivalent
• 2 years\xe2\x80\x99 experience in hotel housekeeping or related field
• Effective communication both verbally and written
• Effective listening skills to understand and clarify concerns from team and guests
• Organizational skills and attention to detail
• Proficient in the use of Microsoft Office
• Excellent time management
• A can-do attitude and a hands-on approach
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company\xe2\x80\x99s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York\xe2\x80\x99s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.

• Job Family Hotels
• Pay Type Hourly
• Job Start Date Friday, June 16, 2023

MCR Hotels