Job Description

SUMMARY This position is responsible for assisting Glendower Relocation and implementation of the Housing Choice Voucher (HCV) Mobility Counseling program. This position entails significant communication skills, the ability to interact with key Housing Authority personnel, business groups, landlords, non-profit organizations and HCV participants. The individual must be skilled in written and verbal communications, possess high-level analytical ability, a self-starter and must operate independently. Review policies and changes as they arise, implement and update spreadsheet and the ability to report on a regular basis. ESSENTIAL FUNCTIONS 1. Required knowledge, skills and abilities for this position would normally be gained through experience in Social Work, Social Services Administration, Business and/or Public Administration or a related field. Knowledge of the Housing Choice Voucher program is a plus; 2. Experience managing both programs and staff (in required); 3. Ability to assist in the development of following; policies and procedures for a HCV Mobility Counseling program, landlord outreach plan, participant screening criteria and counseling content, a marketing plan and materials for both landlords and participants in the HCV Mobility Counseling program, a data system to track participation and program outcomes, additional funding streams for the HCV Mobility Counseling program; 4. Ability to identify social service agencies to assist in necessary workshops for program participants, obtain commitments from various agencies and schedule workshop sessions as needed, provide weekly/monthly reports regarding the status and outcomes of the program; 5. Ability to develop family plans with objectives, services to be provided, milestones for completion of key elements and timetables, provide the following; motivational counseling to participants regarding housing search methods and utilizing community resources, make appropriate referrals for needed services to help remove barriers to a successful mobility move (i.e. credit repair, substance abuse); 6. Ability to provide families with detailed information about locational options in opportunity areas, assess schooling needs of each child in the family and make attempts to refer families to an area where family needs are best met, assist in the following; make readiness determination, assistance with efforts of credit repair or rental history problems to assist families with meeting tenant screening requirements, transitions after their move, including help in locating schools, churches, childcare, employment, social and medical services, maintain required records of counseling services provided and the referrals made for each family, conduct follow-up telephone calls; 7. Ability to perform duties of the position with minimal direction and complete work tasks in a time-sensitive environment, adapt well to changes in work environment, manage competing demands, create, interpret and maintain data systems. Excellent time management skills with proven ability to meet deadlines and ability to prioritize tasks. 8. Bilingual speakers are a plus. KNOWLEDGE, SKILLS, AND ABILITIES 1. Thorough understanding of mobility counseling and housing search assistance. 2. Experience in capturing metrics and producing various housing markets. 3. Experience in all areas of sourcing such as the internet, social media, networking, housing referrals, housing postings, as well as conducting training and virtual landlord networking. 4. Experience in case management and working with applicant tracking systems. 5. Superior verbal and written communication skills. 6. Proficient with Microsoft Office Suite, Smartsheet or related software. 7. Excellent interpersonal skills. 8. Strong presentation skills. 9. Strong analytical and critical thinking skills. 10. Serves as an active contributor to integrate our equity strategy into a program design to better serve our communities. 11. Ability to moderate large groups. 12. Extremely organized and detail oriented. 13. Proven ability to build relationships and collaborate with all levels of the organization. 14. Ability to think strategically and make data-driven decisions. 15. Knowledge of housing resources available in Connecticut or greater New Haven is preferred. 16. A valid Connecticut driver\xe2\x80\x99s license. EDUCATION AND EXPERIENCE 1. Bachelor\xe2\x80\x99s degree in social work, Business, or Public Administration or related field preferred; equivalent work experience will be considered. 2. 2-3 years of real estate and/or property management, working with Section 8 and RAP housing voucher participants, or working with landlords and housing clients required. 3. 1-2 years of administrative experience preferred. APPLICATION AND SUBMISSION ELM CITY COMMUNITIES, THE HOUSING AUTHORITY OF THE CITY OF NEW HAVEN RESERVES THE RIGHT TO CONSIDER APPLICATIONS AND RESUMES UPON RECEIPT AND MAKE EMPLOYMENT DECISIONS ACCORDINGLY UNTIL ALL POSITIONS ARE FILLED. All applications and resumes must be in the Human Resource Office on or before November 28, 2023 Job descriptions & Applications may be obtained from HANH at 360 Orange Street, New Haven, CT 06511. Resume submission without applications to the address above, Fax number (203) 497-8202, e-mail to jobs@newhavenhousing.org, TDD number (203) 497-8434, between the hours of 9:00 - 5:00 p.m. weekdays. Elm City Communities, HANH accepts applications only for positions it is trying to fill. If an applicant requires further information, please call the HR Office at (203) 498-8800 Ext. 1025. Disabled are encouraged to apply. AN EQUAL OPPORTUNITY EMPLOYER M/F/V Job Type: Full-time Pay: $63,330.78 - $82,331.34 per year Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

• 8 hour shift
• Monday to Friday