Job Description

At U.S. Bank, we\xe2\x80\x99re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at\xe2\x80\x94all from Day One.



The HR Employee Services Administrator assists with ongoing operational processes, audits, and HR administrative duties to ensure business line and employees needs are met within agreed service level agreements and federal regulations.

Manages a queue of assigned service requests and ensures timely processing and resolution occurs within specified service level agreement.

Maintains necessary personnel files and paperwork while upholding and protecting confidential employee information.

Performs back-up support to other general HR administration or administrative tasks.

Maintains a useful working knowledge of company policies, procedures, government regulations and commonly accepted business ethics.

Maintains a clear understanding of legal and compliance requirements related to assigned areas and projects.

Work with Center of Expertise members to provide high-level focused quality customer service and resolution to non-routine escalated inquiries.

Handle sensitive company and personal information, which requires a high degree of confidentiality.

Interprets customer needs accurately and develops workable technical and non-technical business solutions.

Researches and resolves discrepancies within Case Management System.

Performs back-up support to other general HR administration or administrative tasks.

Interprets customer needs accurately and develops workable technical and non-technical business solutions.

Location: The role will be hybrid in Minneapolis, Minnesota.

Basic Qualifications:

2-year college or post-secondary coursework in related field or applicable work experience

1-3 years of experience in Human Resources or other applicable customer service role

Preferred Qualifications:

Strong verbal and written communications skills

Experience with business process improvement

Case Management and HCM systems experience

Communicate ideas in a clear, concise, and respectful manner in both written and verbal form to a variety of audiences

Time Management: Skilled in focusing on desired results, determining what is important and urgent, clarifying next steps and achieve desired results.

Innovative Problem Solving: Identify and document problems Use reason logic and intuition to define problems.

Identify opportunities for change. Anticipate and plan for change process. Accept change openly, taking ownership to ensure success of change.

Process Thinking: Integrate and link individual processes\xe2\x80\x94understand how seemingly unrelated components interact.

Attention to detail, ability to work independently and in group setting, and problem solve.

If there\xe2\x80\x99s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our .

Learn how drives meaningful relationships with our customers and collaboration across the company.

Benefits:

Our approach to benefits and total rewards considers our team members\xe2\x80\x99 whole selves and what may be needed to thrive in and outside work. That\'s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company\xe2\x80\x99s status as an equal opportunity employer by viewing the federal EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.63 - $27.50 - $30.25

U.S. Bank