Job Description

About Whitman-Walker

Whitman-Walker envisions a society where all persons are seen for who they are, treated with dignity and respect, and afforded equal opportunity to health and wellbeing. Through care, advocacy, research, and education, we empower all persons to live healthy, love openly, and achieve equality and inclusion. For over 40 years, we have been meeting the needs of our communities with the endless dedication of our diverse teams.

Job Summary

The HR Manager of Benefits and Total Rewards reports to the Vice President, People, or designee and is a member of the HR team. This role will be the primary point of contact for all health (Self-Insured Medical Plan) and total rewards benefit-related issues, manage the benefits portal of our Human Capital Management System and collaborate with the finance team (payroll) on all health and total rewards-related issues. In addition, in partnership with the Vice President of People and/or designee, who will represent HR during the staff benefits committee, ensure the annual benefits satisfaction survey provides recommendations on the health plan to improve cost containment measures and changes that make sense. Will collaborate with the benefits broker on all matters and finally, provide internal education to all HR team members and WW staff.

Core WW Primary Essential Duties:

• Performs and behaves in accordance with Whitman-Walker\xe2\x80\x99s mission, cultural norms, and core values of dignity, respect, affirmation, and humility.

• Performs in the role in a collaborative leadership style with a focus on analysis, evaluation, education, communication, and recommendation for plan design, performance assessment/scorecard approach.

• Maintains a respectful, non-judgmental, and compassionate manner with staff.

• Demonstrates excellent customer service by identifying and exceeding customer requirements.

• Adheres to Whitman-Walker policies and procedures, with special attention given to HIPAA requirements.

• Maintains data integrity through conscientious use of relevant tools and employing a system of checks and balances.

• Demonstrates organizational skills necessary to multi-task, meet deadlines and re-prioritize as needed.

• Participates in organizational quality and performance improvement activities.

Primary Essential Duties:

Administrative Employee Support

• Answers more complex questions regarding benefits, such as pension and retirement plan, and group insurance, such as life, hospitalization, and workers\' compensation Direct point of contact for all insurance carriers, brokers, and third-party administrators.

• Corresponds with or telephone physicians, hospitals, and employees regarding claims.

• Performs complex aspects of benefit accounting and reconciliation in areas of benefit invoices, deduction reviews, and other quality assessments with payroll.

Operational Management

• Employee Assistance Program and Administrative Referrals

• Point of contact for all FMLA, STD, and LTD leave and ensures communication to appropriate.

• Manage employee leave cases (i.e., FMLA, STD, LTD, Family, Parental, Military) using ADP Leave Module.

• Collaborates with HR team members, Finance Team Members, and all other leadership and general staff as needed to ensure excellent service delivery.

• Performs benefits administration to include claims resolution, change reporting, approving invoices for payment, and communicating benefit information to employees.

• Administers annual open enrollment for the organization, including administration of the benefits module in the HRIS platform.

• Files records of claims and fills out cancellation forms when employees leave company service.

• Collaborates with the WW Payroll department to ensure accurate reporting of benefits deductions for all health and non-health care-related benefits.

• Partners with the Vice President of People, or designee, on the administration of the 403(b) programs. In addition, administers annual 403(b) audits and reporting, administers 403(b) Plan, and educates staff about retirement options.

• Consults with and advises employees on eligibility, provisions, and other matters related to benefits.

• Maintains benefit records and documents necessary for implementing benefits coverage.

• Assists in the preparation of employee benefits booklets and other employee benefits communications.

• Prepares and files required State and Federal reports.

• Administers all ACA compliance reporting requirements.

• Administers total rewards incentives.

• Reconciliation of all healthcare-related benefit carrier invoices.

• Reconciliation of all WW-provided non-healthcare-related benefit carrier invoices.

Cross-Training Team Development

• Educate all staff on benefit program by developing \xe2\x80\x9cLunch and Learn topics\xe2\x80\x9d

• Administers 403(b) Plan and educates staff about retirement options.

Organizational Wide Impact

• In collaboration with the Vice President, People, or designee, recommends benefits plan changes to management and sits on the benefits compliance committee to review any waived exclusion recommendations.

• Creates and administers employee rewards and benefits surveys.

• Notifies employees and labor union representatives of changes in benefits programs.

• In collaboration with Vice President, People or designee ensures compliance of employee benefits programs with all legal requirements.

Management Responsibilities

• May supervise an Intern on occasion.

Core WW Knowledge, Skills, and Talents Required:

• Ability to work independently with minimal supervision.

• Ability to manage time and effort to meet strategic objectives.

• Knowledge of principles and processes for providing excellent customer service, both internal and external.

• Knowledge of all applicable WWH policies and procedures.

• Excellent oral and written communication skills.

• Knowledge of healthcare information systems with the ability to adapt to new electronic medical records and population health platforms.

• Analytical skills necessary for the preparation of accurate, concise, and comprehensive reports.

• Ability to maintain records and information in an accurate, timely, and confidential manner.

• Ability to adapt to changes in the service delivery model, re-prioritizing, as necessary.

• Flexibility to work within the organization\xe2\x80\x99s various locations, as necessary.

• Commitment to health equity.

Knowledge, Skills, and Talents Required:

• Strong knowledge of numbers and ability to provide quantitative analysis.

• Strong analytical capabilities in order to analyze benefits trends, surveys, and spreadsheets.

• Strong understanding of ERISA guidelines.

• Detail-orientated to research and interpret benefits data.

• Ability to remain confidential and practice discretion when administering benefits.

• Solid understanding of benefits-specific Federal and State Employment Regulations.

Education and Experience Required

• Bachelor\xe2\x80\x99s degree in human resources, or a minimum of 4 years of equivalent work experience in the human resources field as a benefits administrator required.

• 2 years of experience with various medical, dental, vision, and voluntary plans required.

• Certification from SHRM in CEBS status preferred.

• Experience working in a Federal Qualified Health Center (FQHC), or related healthcare environment required.

• Experience working with members of the Lesbian, Gay, Bisexual, Transgender, Gender Expansive, Queer, Asexual, and Intersexed communities preferred.

• Experience working with people living with HIV or issues related to HIV care preferred.

• Experience with FMLA, STD, and LTD leave administration experience required.

• Experience with 403(b) Administration, and knowledge of Rules, and Laws.

• Experience with ADP.

• Excellent computer skills in all Microsoft Office products.

• Experience working with Human Capital Management Systems in a matrix work setting.

• Excellent verbal/platform and written skills.

• Bilingual in Spanish or Amharic preferred

Working Conditions:

• Working conditions for this position are normal for an office environment.

• May be required to work evenings and/or weekends and organize events.

Physical Demands:

• Lifting: No more than 20 lbs. and infrequently.

• Movement: Standing and sitting for extended periods.

• Visual: Extended periods on a computer.

• Concentration: Extended periods of engagement with computer systems where concentration is key to accuracy in data entry. Intermittent periods of engagement with a telephone system to respond to inquiries where concentration is key to task performance.

• Communication: Direct and indirect communication. Written and verbal competency.

Whitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, employees, and/or former employees based on race, color, religion, gender, marriage status, sexual orientation, national origin, age disability, veteran status, and gender identity, for accommodation in the application process, please contact human resources.

PI222089547

Whitman-Walker Health