Job Description

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation\'s busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

HR Service Delivery Lead - Content and Training role leads creation, governance of all HR\xe2\x80\x99s content and functional training materials including delivery of job specific training for HR Operations Team Members.

• Lead sessions with subject matter experts (SMEs) to create training materials, standard operating procedures, and detail instructions for end-to-end processes in HR Operations
• Lead training sessions for new and existing Team Members in their assigned responsibilities
• Lead knowledgebase content design and review sessions
• Lead the effort with HR Service Delivery Knowledge Base system administrator to set publishing and article processing standards
• Catalog, organize, digitize, and maintain content for the Knowledgebase system
• Facilitate and routinely conduct training for HR Operations Team Members on systems, processes, and operating procedures
• Analyze and document business workflows with the SMEs across the functional areas
• Develop practical knowledge of HR systems and processes and play a key leading role in automating business processes and workflows
• Create test use cases for new HR systems, releases, and new feature implementations
• Stay current with software and process changes and enhancements to update training materials and other relevant content

Qualifications

• 3+ years of HR Service Delivery, HR Operations or HR Shared Services experience
• Bachelor\xe2\x80\x99s degree in human resources, Business, or related field
• Expertise in summarizing, writing, and communicating complex information in varied easy to understand English in variety of formats
• Excellent communicator (both verbally and in writing)
• Expertise in documenting business process workflows rules
• Solutions-oriented, critical thinking, problem-solving, challenging the status quo regularly
• Essential knowledge of HR Services, Employee Life-Cycle events, and HR systems, including Contact Center Telephony, Service Center Case and Knowledge Management
• Strong knowledge of Business Process Management principles, best practices, and process optimization to enhance employee experience
• Strong analytical, problem solving, and project management skills
• Demonstrated ability to establish workload priorities and balance diverse tasks and priorities
• Resilient and able to navigate changing business requirements and situations positively and productively
• Strong collaboration, organizational, teamwork, customer service and multi-tasking skills
• Proficient in MS Office

Preferred Qualifications/Skills

• Experience in HR service delivery transformation to HR Shared Services
• Knowledgebase systems, Chatbot, AI experience
• Industry recognized credentials such as SHRM, HRCI or HR Technology (HRIP)
• Bilingual - Spanish and English

Additional Information

All your information will be kept confidential according to EEO guidelines.

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