Job Description

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you\'re ready to pursue your fullest potential, we want to get to know you!Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).Job Summary:
The Human Resources Phone Agent will provide high-quality, comprehensive support to our employees via a phone system. This remote role will deliver exceptional customer service and reliable answers to employees and people managers. They will also execute on efficient processes resulting in more consistent data and insights.Job Specifications:

• Expected Wage: $20 / per hour

Shift & Schedule Availability: Full-TimeWeekends and Holidays as neededSkill Level: EntryJob Responsibilities:Serve as the initial point of contact for employees and people managers on most transactional HR needs and requests. Engage to determine the scope of need, work to resolve issues, and direct to resources; escalate issues when necessary.Find opportunities for continuous improvement initiatives within the assigned scope of work. Propose solutions and ideas to find more efficient ways to deliver HR support to employees and people leaders.Support enterprise HR transactional work. Work to improve and standardize work to support automation where feasible.Managing large amounts of inbound and some outbound calls in a timely manner.Identifying customers\' needs, clarifying information, researching every issue, and providing solutionsMaintain confidences and sensitive information.Ensure all Service Level Agreements are met or exceeded.Job Requirements:1+ year experience in an HR support or call center requiredReliable remote work environment including access to a secure wireless network and strong cellular service, not Wi-Fi callingHigh School diploma or GED equivalentExcellent organizational skills and initiative to improve processes and prioritize tasksPassion for delivering world-class customer service with focused attentiveness and responsiveness to customer needsStrong verbal and written communication skillsHave knowledge of and the ability to use a PC as well as Microsoft Office Suite and other human capital management softwareBilingual Spanish/English skills preferredThe expected Total Compensation for this role is $20. Individual compensation decisions are based on a variety of factors.Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Employees can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 502893
Reference Date: 07/16/2024
Job Code Function: HR Services
Job Type: [[JobType]]

Vail Resorts Corporate