Job Description

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare\'s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let\'s advance the world of minimally invasive care.



Primary Function of Position:

The Human Factors Engineer conducts user research and usability testing of Intuitive products prior to launch. In the role of user research, the HF engineer provides the New Product Development group with in-depth analysis of the user and existing product use. In the role of usability tester, the HF engineer ensures new products are safe, easy to use, and easy to learn by analyzing risks, and developing and executing Human Factors testing.

The Human Factors Engineer also tracks data characterizing how users interact with Intuitive products in the field. The Human Factors Engineer uses this data to ensure risk analyses are up-to-date and inform design decisions for new products and feature updates.

The Human Factors Engineer works closely with Interaction Designers, Clinical Engineers, Regulatory Affairs Specialists, Quality Systems Engineers, and Technical Product Managers to inform and guide development of new products.

Roles and Responsibilities:

• Collect and synthesize detailed information about how users interact with Intuitive Surgical\'s products through various techniques including interviews, simulations, direct observation at hospitals, task analysis, and persona development.
• Present results of field observations, research, and usability testing to the New Product Development organization.
• Contribute to user interface designs by providing guidance, ideas, and feedback to Interaction Designers and developers.
• Analyze complaints from on-market products for usability-related issues.
• Support the design, execution, and reporting on usability (human factors) tests at various stages of product development from early prototypes all the way through formal FDA mandated validation testing.
• Work with cross functional teams to create and maintain usability risk analyses and user interface requirements for Intuitive Surgical\'s products.
• Maintain traces between use risks, mitigations, and validation test cases.
• Reinforce a human centered design approach across the organization.
• Represent the Human Factors function on core teams for small to medium sized projects.
• Keep abreast of regulations and best practices for medical device human factors (e.g. IEC 62366, AAMI HE75, FDA Applying Human Factors and Usability Engineering to Medical Devices).

Qualifications

Skill/Job Requirements:

• Minimum BS or MS in Human Factors Engineering, Cognitive Psychology, Computer Science with human-computer interface (HCI) emphasis, Human Centered Design, or related field.
• Minimum 2+ years relevant HF experience in industry
• Experience in medical device, or similar regulated industry, a significant plus
• Superior ability to empathize with people and to understand the human condition
• Ability to interface with customers in a highly professional manner
• Excellent communication (verbal, written, and formal presentation) and collaboration skills
• Ability to analyze and synthesize large quantities of information into usable communications
• Ability to work with and across various groups and levels of management within the organization, including other engineering groups, marketing, clinical engineering, and regulatory
• Ability to apply user-centered design and usability engineering principles to product research, development, and design
• Ability to travel internationally as well as domestically (up to 25%)
• Experience with SQL and/or natural language processing a plus

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Intuitive Surgical