Job Description

Description
The City of Richmond Department of Social Services is seeking a highly qualified candidate to fill the position of Fraud Investigator I to work in the Welfare Fraud Unit. The incumbent is responsible for investigating fraudulent activity related to public assistance programs and implementing appropriate follow-up action.
Duties include but are not limited to

• Calculating and establishing claims of overpayments due to fraud;
• Providing advice and assistance to payment department to assist with prevention of fraud, including interpretation of policy;
• Researching reports of fraud, including data review, interviews of clients, and analysis of handwriting samples;
• Utilizing Virginia Case Management System (VaCMS);
• Interviewing and assessing customers;
• Analyzing data and preparing case summaries for prosecution staff;
• Documenting case notes and report writing on the process and findings of the investigation;
• Appearing in court as needed;
• Participating in orientation of new staff.

**City of Richmond Department of Social Services employees are considered essential personnel may be required to work during inclement weather and times of declared emergencies.**
Qualifications, Special Certifications and Licenses
KNOWLEDGE, SKILLS, AND ABILITIES:

Considerable knowledge in public assistance programs policies and regulations; Rudiments of fraud investigations and white collar crime; Investigative methods used in reviewing of records; Interviewing and assessment skills; Criminal and civil laws and judicial procedures; and Rules of evidence that govern the courts and administrative tribunal systems.

Demonstrated skills in investigations and investigative report writing; criminal interviewing; and effective oral and written communication.

Demonstrated ability to function independently; establish and maintain effective working relationships with outside agencies; analyze facts and exercise sound judgment in arriving at conclusions; apply instructions, such as guidelines, policies, and regulations; communicate with a diverse population in a professional manner; and prepare and presenting clear, concise, and thorough reports.

MINIMUM TRAINING AND EXPERIENCE:

• Bachelor\'s Degree in liberal arts, criminal justice, business, finance, or a related field;
• 2 years of customer service and computer experience;
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• Valid Driver\'s License.

PREFERRED TRAINING AND EXPERIENCE:

• Investigative experience in various backgrounds and disciplines which include client and witness interviewing, case documentation, report writing and court testimony;
• Specific experience in identifying and addressing instances of fraud;
• Experience in Social Services Benefit programs (such as TANF, Child Care, SNAP, Medicaid or others) is a plus;
• Experience with the Virginia Case Management System (VaCMS) is a plus
• Experience with Harmony is a plus
• Experience with Microsoft Office Suite;
• Certified Fraud Examiner or CWFI Certification is a plus

Equal Employment Opportunity Statement The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.



With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.