Job Description

Classification: Non-Exempt

Job Type: Full Time

Level: Employee

Reports to: Service Manager

Date: 10/2019



Summary: You will diagnose and repair heating and cooling systems and lead customers to informed and confident buying decisions by providing an extraordinary customer experience.

General Duties and Responsibilities - (included, but not limited to):

• Maintain and repair heating, ventilation, and cooling units for both commercial or residential customers. Diagnose and repair of electronic, mechanical and electrical components of these systems.
• Travel to job sites in service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to customer.
• Be available to work nights or weekends, on a rotating basis, to service emergency needs of our customers.
• Maintain good working order of company vehicle including refueling as necessary, reporting any mechanical issues, and filling out and submitting monthly vehicle inspection form. Vehicles should be washed on a regular basis.
• Maintain proper stock, parts, tools, and safety equipment in the vehicle.
• Understand Company pricing and generate appropriate customer invoice at job site. Electronically process credit card payments. Obtain customer signature at completion of job. Obtain correct customer information including email address.
• Document all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures as necessary.
• Diagnose diverse service issues, obtain any replacement parts, calibrate system to manufacturers recommendations, and explain fully to customer what the issue is and what is needed to correct.
• Participate in company provided training opportunities on latest industry technologies.
• Identify and report to owner potential opportunities for additional business (newer system, service contracts, and additional services).

Education/Experience/Skills:

• Good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and annuals.
• Excellent customer service skills with desire to exceed customer expectations.

• Ability to work independently in a timely manner, making sure job is done correctly the first time.
• Willingness to invest in hand tools and battery drill
• Ability to follow written and verbal directions as given
• High standards in regard to Safety Guidelines
• Ability to use full range of body motion including but not limited to climbing, balancing, kneeling, reaching, lifting, bending and twisting

Licenses or Certifications Required:

• Valid TN Drivers License and insurability requirements may apply
• Pre-employment drug test required

• Well groomed, neat appearance
• Valid social security number
• Lift up to 50 pounds; be able to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices); carry ladders; work from heights, work in small crawl spaces.
• Observe all company procedures and safety rules
• Maintain accurate time records and send to payroll when required
• Work as part of our team to ensure customer satisfaction

Physical/Mental/Visual Requirements: Requires frequent standing, walking, climbing, use of manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near/far vision, color definition, hearing, and speech. Heavy lifting required. Frequently climbs, kneels, bends, steps up/down and/or reaches above shoulder.

Physical Working Conditions: Works outside, exposed to excessive cold/heat, excessive humidity/dampness and operates moving equipment or vehicles. Rarely works alone, exposed to dust/dirt/pollen, water, chemicals/ solvents/detergents/cleaners. Walks on uneven surfaces or climbs ladders. Hazards may include back injury.

PI222130568

Roscoe Brown Inc