Job Description

You\xe2\x80\x99ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

At UnitedHealthcare, we\xe2\x80\x99re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life\xe2\x80\x99s best work.SM

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am \xe2\x80\x93 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

*All Telecommuters will be required to adhere to UnitedHealth Group\xe2\x80\x99s Telecommuter Policy.

Primary Responsibilities:
Acting as outward-facing resource lead for assigned accounts, typically with direct client contact * Acting as a single point of contact for clients during implementation phases and working alongside relevant departments.

• Detail and capture customer intent by providing proactive solutions to non-standard requests and problems by interpreting the client request and aligning appropriate resources
• Audit Sales documents for adherence to quality measures and reporting standards
• Build and maintain internal and external relationships
• Facilitate and document implementation meetings and communicate next steps in the Implementation process
• Preparation of plan materials
• Manage the implementation and maintenance of a book of business that includes self-funded and fully insured customers
• Actively participate in cross-functional team projects
• Research issues and develop customer specific resolutions
• May attend and participate in face out customer meetings
• Facilitate closure of internal and external audits through timeline and plan change submissions
• Other duties as required to support the customer implementation process
• Work overtime as needed during Open Enrollment Season (November \xe2\x80\x93 January); typically, 10 \xe2\x80\x93 15 hours weekly

You\xe2\x80\x99ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED (or higher)
• 2+ years of experience managing projects
• 2+ years of healthcare industry experience
• Intermediate Microsoft Excel skills (formulas, pivot tables, edit/create spreadsheet)
• Experience in a customer service-related environment
• Understanding of the healthcare industry, products and medical benefits within each product
• Proficiency using a computer and Windows PC applications including strong keyboard and navigation skills
• Proficiency with Microsoft Word (create/edit/read/write documents)
• Proficiency with Microsoft Teams (mail and calendar)
• Proficiency with Microsoft PowerPoint (create/edit/read/write documents, and presentation slides)
• Ability to work during normal business hours of 8:00am \xe2\x80\x93 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

Preferred Qualifications

• Associate degree (or higher)
• Project Management experience or has participated on projects with specific assignments and timelines to meet
• Knowledge and understanding of Medical Terminology
• Familiar with the Surest product

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft skills:

• Ability to perform well in a fast-paced production environment.
• Adeptness in learning new computer programs; the ability to type and talk at the same time and toggle between multiple screens

California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only: The salary range for California / Colorado / Connecticut / Nevada / New Jersey / New York / Washington / Rhode Island residents is $27.07 - $53.08.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you\xe2\x80\x99ll find a far-reaching choice of benefits and incentives

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone\xe2\x80\x93of every race, gender, sexuality, age, location, and income\xe2\x80\x93deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes \xe2\x80\x94 an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN

UnitedHealth Group