Job Description

Job Code:
2023-405


Department:



FT/PT Status:
Regular Full Time


Schedule:







Summary of Responsibilities:



The Information Technology Support Specialist is primarily responsible for:

• Installing
• Testing
• Monitoring
• Upgrading
• Troubleshooting and repairing computer systems, software, networks and peripherals in a Microsoft environment.
• The Information Technology Support Specialist manages user account information by telephone or from a remote location a HIPAA compliant organization, including:
• Rights
• Security and systems groups
• Provides technical assistance to computer system users
• Answers questions and resolves computer problems

Please note this is not a remote opportunity. This position participates in a rotating on call schedule to support our facilities and employees that work a non-traditional work week to support 24-hour residential facilities. This position is typically on call 2 weeks per month.

• All positions at AK Child & Family may have responsibilities altered during the course of employment due to agency imperatives.

\xe2\x80\x9cAK Child & Family practices the Sanctuary Model which is a non-hierarchical, highly participatory, trauma-informed and evidence-supported whole culture approach, which helps the organization function in a safe, democratic and socially responsible manner and thereby provide effective treatment for clients and the community. We expect all of our employees, families and students to learn, understand and implement this model as part of their daily responsibilities and commitment to the culture of this agency.\xe2\x80\x9d ON TO THE GOOD STUFF - BENEFITS Health Benefits:

• Medical, Pharmacy, Dental, & Vision
• Health Savings Account or Flexible Spending Account
• Dependent Care Account
• Group Life and AD&D
• Long-Term Disability
• Employee Assistance Program

Other Benefits:

• 403(b) Retirement Plan
• Paid Time Off (PTO) - 13 hours/month in 1st year and then increases
• 2 Floating Holidays/year
• 6 Observed Holidays: double-time pay for working on the Holiday
• Bonuses: Longevity & Referral

Pay:

• $20.58 per hour
• 3% pay increase after successful completion of 6-month Intro Period.

Supervision and Coordination of Services:


The Information Technology Support Specialist reports directly to the Director of Information Systems.




Qualifications:



Knowledge, Skills and Abilities:

• The Information Technology Support Specialist demonstrates the ability to understand and troubleshoot problems with computer and network hardware and software, printers, mobile devices other peripherals.
• S/he also demonstrates the ability to communicate with users of varying technical expertise offering advice, training, solutions, and guidance, to work independently and within a team on assigned projects, to prioritize and track help desk calls.
• S/he can accurately document items such as, help desk calls, software licensing, job procedures and other assigned tasks.
• General knowledge of networking, such as Active Directory, TCP/IP and DHCP is necessary.
• Expertise and ability to support users with MS Office software is required.
• A valid Alaska driver\xe2\x80\x99s license and adequately insured vehicle are needed for use on the job.

Education and experience:

• Experience in supporting users, configuring, troubleshooting and repairing computer and network hardware, software and connections.
• Experience in customer service and/or working with people in a supportive role.

Physical Demands:

• The Information Technology Support Specialist must be able to drive to computer vendors, AK Child & Family sites and other destinations requested by supervisor.
• The Information Technology Support Specialist must be able to efficiently operate computer systems, including printing.
• The Information Technology Support Specialist must be able to evaluate computer problems and perform troubleshooting functions on AK Child & Family campuses.
• The Information Technology Support Specialist must be able to lift computer equipment weighing up to 35 pounds and to conduct business via a telephone.