Job Description

Description

Who are we, and what do we do?
Corteva Agriscience is the only major agriscience company in the world completely dedicated to agriculture. Our purpose is to enrich the lives of those who produce and those who consume, ensuring progress for generation to come. Our inspiration is to be a market shaper, driving the next generation of agriculture products that help farms and farmers flourish and through partnering with society becoming the most trusted partner in the global agriculture and food community.

With a global footprint and over 21,000 employees, Corteva is building the future of agriculture and leading breakthroughs in the innovation and application of science and technology that will better the lives of people all over the world and fuel the progress of humankind.

The Infrastructure & Operations Leader - Employee Experience is responsible for setting and realizing the vision for IT solutions by implementing strategies and solutions to enhance the overall technology experience of employees with particular focus on simplified user interfaces and processes, product management, and availability. The role enables end-to-end value realization through a team of IT Product Owners, who oversee a clearly defined suite of product families that balance common technology patterns with clear end-to-end accountabilities. This role reports to the Global IOCS Leader, and serves on the Infrastructure, Operations, Cloud, and Service Management (IOCS) leadership team.

The position\'s product, platforms and services portfolio include solutions such as: End User Compute, Regional IT Operations, Service Desk, fITBar, and Executive Support. The role will also have direct or partnership management of the Microsoft collaboration suite, including Teams.

The ideal candidate for this position has a proven track record of leading and deploying products, platforms and services that drive simplicity, speed, quality, and effectiveness for the daily technology experience for our employees. The candidate needs to be comfortable working in a fast-paced, collaborative, and highly matrixed environment. This includes working with ambiguity, creating operational maturity vs. having it already in place, and have successful experience managing operations and hiring and developing talent.

Primary Responsibilities - How will you help us Grow?

How does an Employee Experience Leader work?

• Through Strategic Partnerships: Build and maintain strong and credible relationships across Corteva IT.
• Harmonizes Business Needs and IT Strategies: Keeps a secure and differentiating employee or customer experience at the forefront of all they do. Oversees clear business capability definition and ensures alignment to technology products and services are in place to support.
• Enables a High-Quality IT Product Portfolio: Drives value realization from products, services, interactions, assets, and capabilities as defined by business cases or similar tools.
• Monitors and Measures Effectiveness of IT Products, Platforms, and Services: Regularly review metrics and health dashboards to assess the quality of the employee experience; proactively identifies services and service levels to improve that experience

What are an Employee Experience Leader\'s Skills and Behaviors?

• Technology IQ: Grow in knowledge and understanding of leading and emerging technologies and IT operations practices related to their associated technology product families. Participate in industry peer groups to understand industry trends.
• Business IQ: Build an understanding of the diverse Corteva employee community and their technology needs; participate in industry peer groups to understand industry trends.
• Powerful Communicator: convey intention for mutual understanding of risk and reward.
• Effective IT Partnership Management: Understands how to negotiate and manage operations through use of Managed Services Agreements (MSA) or other third-party relationships and activities.
• Stays Curious: Deep understanding of Corteva strategic/operational challenges and determines how to meet current and emerging business needs.
• Supports Common Ways of Working: Creates a culture that embraces industry best practices and innovation through collaboration with all internal and external stakeholders.

What is the Employee Experience Leader\'s Primary Responsibilities?

• Setting and realizing the vision for IT solutions for their aligned set of product families.
• Understand all elements of the employee lifecycle relative to their portfolio and continuously work to enhance these moments and simplifying processes.
• Frequent interactions with employee user groups and IT Product Owners to better understand current and future operational needs related to their portfolio and driving a differentiating employee experience.
• Measure and Analyze Employee Feedback; Maintain an Employee Experience Health Dashboard.
• Responsible for end-to-end product management for their portfolio, including financials. Ensures that products and services deliver expected value.
• Maintain high levels of security, availability, performance, and scalability of their portfolio.
• Establish, maintain, and regularly test robust disaster recovery / business continuity plans and processes.
• Establish strong connections between the respective teams within IT. They should have a deep understanding of the interdependent relationship between infrastructure, information security and the applications/services.
• Effectively manage external service providers and IT services agreements (i.e., SLA\'s and OLA\'s).
• Ensure personnel and infrastructure are in compliance with external FDA & SOX regulations. Participate in audits as required.
• Develop and maintain close partnerships with associated functions within Corteva IT including Software Development and Support, ERP, Enterprise Architecture, Portfolio and Program Management, and Cybersecurity.
• Proactively advises ITLT on technology opportunities and innovation.
• Works with business and IT leaders to determine investment portfolio for each product family and product therein. This includes total product lifecycle financial management.
• Seek, embrace, and maintain strategic partnerships with product vendors and suppliers.
• Provides leadership, coaching and direction to a team of highly skilled global workforce of employee and contingent workers.
• Incorporate operational excellence standards into daily operations to continually improve performance.

Qualifications

Skills and Experience - What You will Bring to the Table!

• Minimum 10+ years in IT with 5+ years in leadership roles focused on leading employee experience processes and technologies, or IT Service Operations or Product equivalencies.
• Bachelor\'s degree, or similar experience, in Computer Science, Information Technology, Business Administration, Engineering, or relevant field.
• A Passion for the Employee and their efficient and effective end-user experience.
• Excellent process management skills.
• Excellent product management skills.
• Excellent analytical and critical thinking skills.
• Strong UI and UX skills.
• Strong written and oral communication skills.
• Strong ability to engage with a global team and provide coaching and oversight.
• Strong organizational skills to manage multiple tasks within the constraints of timeline and budget.
• Ability to thrive in a fast-paced environment, learn rapidly and master diverse technologies and techniques.

Other Preferred Qualifications:

• ITIL, Agile PMP certification.
• Operating in an Infrastructure as Product (IaP) environment.
• Good financial acumen and financial analysis skills.
• Proven success in contributing to a collaborative environment.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Experience in strategy, customer service, and internal consulting.
• Excellent project and program management skills.

Benefits - How We\'ll Support You:

• Numerous development opportunities offered to build your skills
• Be part of a company with a higher purpose and contribute to making the world a better place
• Health benefits for you and your family on your first day of employment
• Four weeks of paid time off and two weeks of well-being pay per year, plus paid holidays
• Excellent parental leave which includes a minimum of 16 weeks for mother and father
• Future planning with our competitive retirement savings plan and tuition reimbursement program
• Learn more about our total rewards package here -
• Check out life at Corteva!

Are you a good match? Apply today! We seek applicants from all backgrounds to ensure we get the best, most creative talent on our team.

Corteva